Are your customers not receiving your emails and you aren't being notified? If you don't get any notifications about emails not received by your customers, it's most likely because your email service provider's server does not provide us a notification of the delivery error.
What is happening?
When an email is sent from your QuickBooks Online company, the email goes out from our server. As your recipient receives it, it will look like it came from your email provider (ex. @Yahoo.com, @Gmail.com).
In the event the email bounces, the recipient's email service sends a failure or delivery error notification to your email service. If the delivery failure error is sent to us by your email service provider, a notification is added to the transaction stating the email delivery failed.
View list of bounced emails with delivery errors
To see the list of bounced emails with delivery errors:
- Go to Dashboard.
- Under Tasks, select View the errors. (Note: The View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.)
Troubleshooting tips
For troubleshooting tips about sales forms and QuickBooks Online email invitations not being received, you may check the following articles:
- Sales forms are not being received by customers or being bounced back
- Invited Users did not receive the email invitation for QuickBooks Online
Now you know how to see the list of bounced emails with delivery errors when your customers are not receiving your emails and you aren't being notified