Learn how to merge duplicate items, remove unused items, or reactivate items in QuickBooks Online.
Making an item inactive is something you might have to do from time to time to clean up your catalog when you no longer offer an item and/or are dealing with seasonal items.
Note: You can reactivate products and services at any time except for inventory products that have Quantity on Hand. You can also change types.
Make a product or service inactive
- Go to Settings , then select Products & services (Take me there).
- Select the items(s) that you want to make inactive.
- In Batch actions, select Make inactive.
- Select Yes.
Note: You can’t inactivate default items (automatically created with the company) such as Services and Hours. Instead, you can add Z at the beginning to make them appear at the bottom of lists.
Reactivate a product or service
- Go to Settings , then select Products & services (Take me there).
- Select Filter, then select Inactive for the Status ▼.
- Select Apply.
- Select the item(s) that you want to reactivate.
- In Batch actions, select Make active.
- Select Yes.
Merge a non-inventory item and service
In QuickBooks, you can merge two non-inventory items for products or services.
Note: Inventory items can’t be merged because it’ll affect transactions and Inventory or Asset accounts.
- Go to Settings , then select Products & services (Take me there).
- Find the non-inventory product or service that you want to merge.
- Select Edit.
- In the Name field, enter the product or service you want to merge it with.
- Select Save and close, then select Yes.