Taking the following steps will keep you problem-free when using the TSheets Android™ or iOS® mobile app. To avoid use of your data, we recommend that you do the following while connected to wifi.

If your employer requires location tracking (GPS)

  • While clocked in, do not force close or sign out of the TSheets app.
  • Do not put your phone in low battery mode.
  • Do not put your phone in airplane mode.
  • Do not turn off your phone's location services.
    • iOS devices should be set to Location, then Always
    • Android devices should be set to Location, then High Accuracy
  • If you use the TSheets Android app, make sure the Restrict background data setting is turned off.

If, after doing all of the above, your problem persists

  1. On your mobile device, if you have not already, sign in to your TSheets account.
  2. Tap Settings or More, then select Settings.
  3. Tap Help & Support, then Report a problem. Or, if you need immediate assistance, contact TSheets support.

If you would like a printable version of this document, go to: Best Practices for Using the TSheets Mobile Apps, and select the printer icon.