Problem

I use payroll and I am still receiving notifications to upgrade my QuickBooks Desktop software, but I have already upgraded to a supported version of QuickBooks Desktop.

Solution

If you have upgraded to a supported version of QuickBooks Desktop, you need to perform the following by May 31 or your payroll service may be deactivated.

Once you have upgraded your QuickBooks Desktop to a supported version, do not create payroll from your prior version of QuickBooks Desktop.  If you continue to use the discontinued version of QuickBooks Desktop or switch between versions, you will receive notifications and may get canceled.