Learn to restore your backup company file to get you back in business!
Important: Once you convert a company file to a later version of QuickBooks, you cannot open it in any earlier version. If you want to use your previous QuickBooks version, you can restore a backup file you created using that version.
To restore a backup company file
- Go to the File menu, then select Open or Restore Company.
- Select Restore a backup copy, then Next.
- Choose Local Backup, then Next.
- From the Look In drop-down, choose the location of the backup file.
- Select the backup file from the folder. The file name should appear as [Company Name].qbb.
- Select Open, then Next.
- From the Save in drop-down, choose the location where you want to save the restored file.
- In the File name field, type a new file name. Note that the Save as type field will automatically populate QuickBooks Files (*.QBW).
- Select Save, then carefully read and respond to any messages that appear before restoration begins.
Select No if at any time, you receive one of the following messages:
- [Filename].qbw already exists. Do you wish to replace it?
- You are choosing to overwrite an existing company file. Are you sure?
Note that if you select Yes, your restored file will overwrite the existing file. To avoid overwriting it, enter a temporary file name with a .qbw extension in the file name field. When you are certain the restored file is working properly and contains the correct data, you can rename the restored file to the original file name which will safely overwrite the original .qbw file.
For users with Assisted Payroll (US only)
If you have Assisted Payroll, you may get the following message after restoring the file:
This QuickBooks file may be missing some of the payroll data that you have already sent to the Payroll Service. Before creating any new transactions, you need to restore the missing data by clicking Send Payroll Data from the Employees menu and then clicking the Send button.
Only select Send if the Items to Send field contains 0 Pay cheques for $0.00. If there are transactions listed, you may send duplicate transactions to the payroll service. Contact payroll support to check what items have already been sent.
To restore a backup for earlier QuickBooks Desktop versions (2010 and prior):
If you have a backup copy of your company file made with QuickBooks 2010 or later, and you want to restore the backup to your original QuickBooks version prior to 2010, you can use the Restore Backup For Earlier QuickBooks Version utility instead of the standard Restore command.
Why should I use this tool?
The components that compresses and decompresses files have changed significantly between the later and earlier (prior to 2010) versions of QuickBooks. This makes the backup files incompatible with different versions. This tool will use the company file backed up using QuickBooks 2010 and later versions to create a restored company file that you can open in QuickBooks versions prior to 2010. Note that the tool only works on the backup made during the previous conversion.
To use the tool:
- Go to the File menu, then select Utilities > Restore Backup For Earlier QuickBooks Version.
- Select the (...) button next to the Backup filename field.
- Choose the backup company file, then select Open.
- Select the (...) button next to the Restored filename field.
- From the Save in drop-down, select the folder where you want to save the restored company file.
Note: QuickBooks uses the default location based on your Windows operating system. You can create your own folder for your restored company file.
- In the File name field, enter a unique name for the restored file to avoid overwriting an existing company file, then select Save.
- Select OK.
Restore a backup company file even if the admin password is unknown
You will receive Your data has NOT been restored if you failed to enter the correct admin password. Don't worry! You can use the Automated Password Reset Tool!
For Assisted Payroll (US only)
When you send a zero payroll, missing payroll data (except Direct Deposit for Supplier or DD4V transactions) will be restored in QuickBooks.