Passwords are a good first line of defense, but they’re not infallible. As hackers, phishing attempts, scams, and other security threats continue to evolve, we work to stay two steps ahead. To that end, Intuit uses multi-factor authentication across all of our products to protect your account and ensure only you have access to your data. As part of this verification, when you sign in or when make changes to your account information (like your email, password, or user ID), you may be required to use a one-time confirmation code to complete the login process.
Here are answers to some frequently asked questions about multi-factor authentication.
Why do I have to verify my account when signing in?
Protecting your data and privacy is our #1 priority. You entrust us to safeguard sensitive data, and we take that responsibility seriously. Multi-factor authentication is an industry-standard security practice for financial services and sensitive online apps. In order to keep your account secure, this feature cannot be disabled.
Security is a shared responsibility. We always recommend that you take precautions to protect your identity. Even with multi-factor authentication in place, It’s important that you create strong passwords and, even more importantly, that you use a different password for each of your accounts. You can fight fraud by avoiding suspicious links in emails (phishing); copy and paste any links into your browser to make sure they go to an official site, or just log directly into the website you normally use.
What options can I use to verify my account?
The primary option is to use your phone, and we’ll send a code to you via text message. You can also choose to receive your code via the email associated with your Intuit account.
I checked my email and I didn’t receive the code, what should I do?
It can sometimes take a few moments for the code to arrive in your email box. If you still haven’t received your code after waiting a few minutes, be sure to check your bulk/junk/spam folder for the code email. You may also want to set up your account to receive email from Intuit.
If the code does not arrive, select the Didn’t receive a code link in the Check your email window to generate another code.
|Note: Once you request a new code, any prior codes will expire. It’s important that you use the most recent confirmation code to verify your account.|
My code doesn’t work, what should I do?
If you’ve double- and triple-checked that you typed the code exactly as it was sent, you still have a few options. If you requested another code using the Didn’t receive a code link, you may not be using the most recent one.
Each code can only be used once. Your code will expire: if it's already been used, if you’ve requested a newer code, if you’ve closed your browser window or tab, or if more than 1 hour has passed.
Please select Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you.
Note: Some email platforms group emails from the same sender together, so your latest code may display as a response or reply to one of the earlier codes.
How do I enable or disable the additional opt-in two-step verification?
For an additional layer of security, you can enable the verification feature each time you sign in by enabling/disabling two-step verification or opting in to two-step verification with Google Authenticator. We call this opt-in two-step verification. If you later opt out (deactivate) this feature, we'll still ask you to verify the first time you sign in on an unrecognised device.
Why do I have to verify my account every time I log in?
You should only be asked to verify your account when signing into your Intuit account on an unrecognised computer or device. Be aware, however, that your device may not be recognised if you are accessing your Intuit account using incognito or private browsing mode, or have recently cleared your browser cookies and local cache. If this is the case, you may be asked to verify your account as if you were using a new computer.
When being prompted to verify my account, the contact information displayed is for a co-worker or a partner that I don't have access to. Why?
If you are sharing the same login information with others, the contact info displayed is for the owner of the account. We don't allow sign-in information to be shared with more than one person. It is recommended that you speak with your account administrator to request a user ID and password set up specifically for you. This will allow you to securely sign into your Intuit account with your own sign-in credentials.
What if I am trying to change my email address?
When you log in to change your email address, the confirmation code will be sent to the email address currently associated with your account. If you have access to that email address, please use the confirmation code to sign in. You can then change the email address for your account, and any future verifications will be sent to your new email address.
We will send a message to your old email address to verify the change. All future notifications about changes to your Intuit account, any confirmation codes, or account recovery emails will be sent to your new email address.
Will changing my email change my user ID?
No. Changing your email address does not change your user ID. If were using your email address as your user ID, we recommend you change your user ID at the same time you change your email address. This will avoid any confusion caused by having an old email address as your user ID. To change your user ID, you need edit the User ID field on your user profile page.
Note: If you have more than one Intuit product or service associated with your account and user ID, this user ID change will affect all of those products.
What if I don’t have access to my old email address and cannot get the confirmation code that is being sent?
If you're unable to access your old email, you'll need to submit an email change request to us. Before changing the email address associated with your company, we'll need to verify your identity. We go through this process to keep your company data safe and secure. You’ll receive an email confirmation from us within 2 hours.
Still have questions? Contact us.