Learn how to configure browser settings for QuickBooks Online Accountant training.
Are you having trouble launching a ProAdvisor Certification exam or module? Is the Training tab not loading? The issue could be a browser setting. We show you ways to troubleshoot browser issues.
Try a different browser
The easiest step to take is to log in to QuickBooks Online Accountant from a different web browser. If whatever wasn't working, now works, your original browser's settings was likely the issue.
If you still experience issues, try the browser-specific solutions in the following sections to resolve the problem.
Note: Always make sure to use a supported and up-to-date browser.
Check your pop up blocker
Is your browser blocking pop-ups? If so, you'll usually see an alert when it happens. You can typically resolve the issue from the alert. However, the steps are different for each web browser.
Firefox
If pop-ups are blocked when you access a training module or exam using Firefox, a notification bar appears.
- Select Options on the notification bar.
- Select Edit Pop-up blocker options.
- Add qbo.intuit.com and Accountants.intuit.com to the list of sites to Allow.
- Select Save Changes.
You can now reopen the Training tab, then select Start to launch the exam or module.
Google Chrome
If pop-ups are blocked when you access a training module or exam in Google Chrome, a page icon with a red X appears on the browser window
- Select the icon.
- Select the Always allow pop-ups from “qbo.intuit.com” (or "accountants.intuit.com") option.
You should also allow pop-ups from rod.sumtotalsystems.com.
- Select Done.
You can now reopen the Training tab, then select Start to launch the exam or module.
Microsoft Edge
Microsoft Edge blocks pop-ups by default. You can temporarily disable the Microsoft Edge Pop Up Blocker to allow the ProAdvisor Training pop-up.
- Select the Settings and more button (three dots) on the upper right.
- Select Settings.
- Select View advanced settings.
- Under Block pop-ups, toggle the setting to Off.
After you finish the exam or module, reopen Advanced settings to toggle the Block pop-ups setting back to On.
Add ProAdvisor training platform as a trusted site
When you select the Training tab on the ProAdvisor page, the tab loads information from the ProAdvisor training platform. If the Training tab doesn't load, you may need to add the ProAdvisor training platform as a trusted site.
The steps to do so vary, depending on the web browser you use.
Firefox
You can add the ProAdvisor training platform as a trusted site.
- From the Firefox menu icon, select Settings.
- In the tab that opens, select Security.
- Select Exceptions and add https://*.intuittrainingplatform.com.
- Close the tab.
You can now log in to QuickBooks Online Accountant and view the content on the Training tab.
Google Chrome
You can add the ProAdvisor training platform as a trusted site to Google Chrome.
- From the menu icon, select Settings.
- On the Settings tab, select Advanced.
- In the System section, select Open proxy settings.
- In the Internet Properties dialog, select the Security tab.
- Select Trusted Sites, and select the Sites button.
- Enter https://*.intuittrainingplatform.com, then select Add.
- Select Close.
You can now log in to QuickBooks Online Accountant and view the content on the Training tab.
Microsoft Edge
Microsoft Edge doesn't have a feature that enables you to add trusted sites.
Clear browser cookies and cache
You may need to clear your browser's temporary Internet files and cache. For more information, see Clear the temporary Internet files and cache.
Delete or disable cache and temporary internet files in your web browser
Verify Java version
Make sure that you have the latest version of Java installed. To check that your Java installation is up-to-date, visit Verify Java version
If necessary you can download and install the latest Java version.
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