Is the Training Tab in your QuickBooks Online Accountant file not loading? Are you having problems launching the ProAdvisor Certification Exam or module? You can resolve most of these issues by ensuring your browser settings are properly configured.

Here are some of the things you can try:

Access the courses with a different browser

This will allow you to check if the settings of your browser is causing the error.

Configure the web browser's pop up blocker

Firefox

  1. From the left menu, select ProAdvisor, then Training.
  2. Select Get started. A notification will display at the top of your browser that Firefox prevented this site from opening a window.
  3. Select Options then Edit Pop-up blocker options.
  4. Select Allow, then the address of website should show:
    • Qbo.intuit.com
    • Accountants.intuit.com
  5. Repeat steps 1 – 4. A new tab will load in your browser with another pop-up notification at the top right.
  6. Select Start in the same window to launch the exam or module.

Google Chrome

  1. From the left menu, select ProAdvisor, then Training.
  2. Select Get started.
  3. Select the small page icon with a red X at the top right of the browser window.
  4. Select the option: Always allow pop-ups from “XXX.intuit.com” (XXX = qbo or accountants), then Done.
  5. Repeat steps 1 – 4. A new tab will load in your browser with another pop-up notification at the top right.
  6. Repeat steps 2 - 4 to allow pop-ups from rod.sumtotalsystems.com.
  7. Select Start in the same window to launch the exam or module.

Internet Explorer

  1. From the left menu, select ProAdvisor, then Training.
  2. Select Get started. A notification will appear at the bottom of the page indicating that Internet Explorer blocked a pop-up.
  3. Select Options for this site, then Always allow.
  4. Repeat step 1. A new tab will load in your browser with another pop-up notification.
  5. Repeat step 2, then select Start in the same window to launch the exam or module.

Microsoft Edge

Note: It's default in Edge to block pop-ups. To allow the Proadvisor Training pop-up, temporarily disable Microsoft Edge's Pop Up Blocker.

  1. Select the Settings and more button (three dots) on the upper right, then choose Settings.
  2. Under Advanced settings, select View advanced settings.
  3. Toggle the button under Block pop-ups to Off.

    4. After taking the exam or module, repeat steps 1-3, except this time, toggle the button under Block pop-ups to On.

Add ProAdvisor website as a trusted site

Firefox

  1. Go to the menu icon in the upper right then select Settings.
  2. Another tab will open, select Security.
  3. Select Exceptions, then add https://*.intuittrainingplatform.com.
  4. Close the tab, then log in to your QuickBooks Online Accountant file and access the training tab.

Google Chrome

  1. Go to the menu icon in the upper right then select Settings.
  2. Scroll down, then select Advanced.
  3. Under System, select Open proxy settings.
  4. Another window will pop out. Select Security tab.
  5. Select Trusted Sites, then Sites.
  6. Type in https://*.intuittrainingplatform.com, then select add, and then close.
  7. Log in to your QuickBooks Online Accountant file and access the training tab.

Internet Explorer

  1. Select Tools, then Internet Options.
  2. Go to the Security tab, then select Trusted Sites.
  3. Select Sites, then enter https://*.intuittrainingplatform.com.
  4. Uncheck the Require server verification (https:) for all sites in this zone box then select add.
  5. Select Close, then Ok.
  6. Log in to your QuickBooks Online Accountant file and access the training tab.

Microsoft Edge

Adding trusted sites is not an available feature in Microsoft Edge.

Clear browser cookies and cache

 Delete or disable cache and temporary internet files in your web browser

Make sure Java is updated

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