Learn how to handle a rejected direct deposit.

Did you have an employee's direct deposit get rejected? There are a few reasons this may have happened. The employee's bank account may have been closed, or an incorrect account number was submitted.
When this happens some banks are still able to post the funds to the employee's account. The bank can search for the employee's account with other information that is provided in the transaction. However, that's not always the case.

Ways to resolve a rejected direct deposit:

  • For quickest resolution, the employee can call their bank's Automated Clearing House (ACH) department and request a trace.
  • You can request a trace.
  • We can contact the bank to see if they will post the funds or return the funds back to us. (Note: We don't know what the employee's bank has decided to do with the direct deposit until after payday.)