Learn how to get rid of the following errors when processing or settling credit card transactions in QuickBooks Desktop Point of Sale.

  • INV BATCH SEQ
  • You are encountering a credit card processing error, if you continue you may lose transactions

You are getting the error because:

  • Point of Sale is not on the latest release.
  • You are using the same merchant account number when processing credit cards in multiple company files
  • There is a problem with the credit card batch

Important: There must only be one merchant account number per company file or location.

To fix this:

Make sure that QuickBooks Desktop Point of Sale is on the latest release.

  1. Go to the Downloads & Updates page.
  2. Select QuickBooks Point of Sale as your product.
  3. Choose the Edition and Version of your POS, then hit Search.
  4. Select Get the latest updates.
  5. Run and complete the update.

If issue persists, contact QuickBooks Payments Solutions at 800-558-9558.