Renaming the Intuit Entitlement Client Folder is required when there’s a need to:

  • Clean Install
  • Fix invalid product code error
  • Fix errors when updating QuickBooks Desktop Point of Sale

Step 1: Display hidden files and folders

For Windows 10, 8.1 and 8

  1. On your keyboard, press Windows logo+S to open the Search window.
  2. In the Search box, type folder.
  3. From the search result, select Folder Options.
  4. On the Folder Options window, select View.
  5. Select Show hidden files, folders and drives, and uncheck Hide extensions for known file types and Hide protected operating system files (Recommended).
  6. Select Apply and OK.

For Windows 7

  1. Right-click the Windows logo and select Open Windows Explorer.
  2. Select Organize and choose Folder and Search Options.
  3. Go to the View tab, select Show hidden files and folders, and uncheck Hide protected operating files checkbox.
  4. When a warning appears, select Yes and then OK.

Step 2: Rename the Entitlement Folder

Go to C:\ProgramData\Intuit\Entitlement Client and rename the folder v8 to v8 (OLD)

  1. On your keyboard, press Windows+R to open the run command
  2. Enter (or copy and paste) C:\ProgramData\Intuit\Entitlement Client and press Enter.
  3. Right-click the v8 folder, then select Rename.
  4. Rename the folder to v8 (OLD).