Remove a negative entry from the Payments to Deposit screen that was created by a return or receipt reversal in QuickBooks Desktop Point of Sale, follow one of the options below:

If a refund check has already been created:

Use this option if you have already created a refund check and it is showing up in the Checking account register.

  1. Back up the QuickBooks company file.
  2. Create a Journal Entry.
    1. Debit Undeposited Funds and credit the Checking account for the negative amount showing in the Payments to Deposit window.
    2. In the Name field, enter the customer's name.
    3. Set the date to match the date of the original check.
    4. In the Memo field, enter POS Refund.
    5. Select Save & Close.
  3. Verify the information and void the original check.
    1. Open the Chart of Accounts and double-click the Checking account.
    2. Make sure the journal entry created in step 2 matches the information in the original check.
    3. Void the original check (right-click then select Void Check).
  4. Deposit the payments.
    1. In the Payments to Deposit window, select both the positive and negative entries and choose OK.
    2. On the Make Deposits window, select Save & Close.

    These steps will remove the negative entry on the Payments to Deposit screen while keeping the payment in the checking register.

If a refund check has not been issued:

  1. From the Banking menu, select Transfer Funds.
  2. In the Transfer Funds window:
    1. Enter the Date.
    2. Choose the Transfer Funds From drop-down and select the Checking account.
    3. Choose the Transfer Funds To drop-down and select the Undeposited Funds account.
    4. In the Transfer Amount field, enter the amount equal to the negative deposit. This will offset the negative amount and create a balance of zero.
    5. (Optional) Add a memo.
  3. In the Payments to Deposit window, choose both the positive and negative entries and select OK.
  4. On the Make Deposits window, select Save & Close.