You may encounter this error when your client workstation tries to connect to the server, or when you open QuickBooks Desktop Point of Sale on the server.

This happens when:

  • Your computer doesn't meet system requirements to run QuickBooks Desktop Point of Sale.
  • The company file is damaged.
  • Your client workstation can't find the server on the network.
  • Windows security is set too high.
  • The Point of Sale installation is damaged.

Important

  • Rebooting can resolve majority of the connection issues. Make sure to reboot both the server and client workstations.
  • Review QuickBooks Desktop Point of Sale System Requirements before completing the steps below.
  • Adjust your User Account control settings.
  • An easy solution is to toggle Multi-User mode and then try again.
    1. From the Server, choose File > Switch Company File to Single User Mode.
    2. When it's finished, choose File > Switch Company File to Multi User Mode.

Solution 1: Empty the contents of the Entitlement Client folder

Note: You'll have to re-register your QuickBooks Desktop Point of Sale after doing the steps below.

  1. Using Windows Explorer, navigate to: C:\Program Data\Intuit\Entitlement Client\v8.
  2. Press Ctrl+A keys to select all the files in the folder, then press Delete.
  3. Select Yes to confirm the action.
  4. Relaunch QuickBooks Desktop Point of Sale and re-register the application.

Solution 2: Rename the WSActivity File

  1. Display hidden files and folders on your computer.
  2. Using Windows Explorer, navigate to: C:\Program Data\Intuit\ QuickBooks Point of Sale XX\Ini.
  3. Right-click WSActivity and choose Rename.
  4. Type OLDWSActivity and then click anywhere to save the change.
  5. Close the window and open QuickBooks Desktop Point of Sale.

Solution 3: Edit host file to direct the workstation to the server manually

Solution 4: Configure your Windows firewall

Solution 5: Reinstall Point of Sale