Store Exchange is the transfer of data between your Headquarters and Remote stores. The data sent between stores is referred as mailbag. Issues during Store Exchange is usually caused by one or more of the following.

  • Multi-store preferences are not set up properly.
  • Damaged .QBT file.
  • The store exchange password in Remote Store and Headquarters do not match
  • Firewall and security programs interfere with the process
  • Compatibility issues
  • Incorrect configuration of license number in multi-store
  • You are not logged in as a Windows Administrator.
  • You are trying to process a mailbag from one Headquarters file to another Headquarters file.
If the error you are getting is not on this list, visit the support site after trying the General Troubleshooting for Store Exchange errors.

Error - 193: Primary key for dept keywords is not unique

Solution 1: Locate and merge duplicate customers from each location

Solution 2: Compress Database and perform store exchange

Solution 3: General Troubleshooting for Store Exchange errors

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Error 175305: Errors were encountered, select VIEW LOG for details

Note: Ensure you are logged in as a Windows Administrator.

Solution 1: Ensure QBpos.exe has been added as an exception in your firewall and security software

Solution 2: General Troubleshooting for Store Exchange errors

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Error code 175411: You have entered a license number which is already used by another store

This issue happens when multiple Remote Stores are using the same license numbers

Solution 1: Reset to default settings

  1. From the File menu, select Company and select Preferences.
  2. Select I Want to and select Reset to Default setting.
  3. Select Store Exchange and Configure.
  4. Select Save.

Solution 2: General Troubleshooting for Store Exchange errors

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Error code 175414: An error detected while copying file to %s for %s

Where are you seeing the error?

Headquarters

  1. Close your Point of Sale.
  2. Right-select the Point of Sale icon on your desktop and select Run as Administrator.
  3. Run the Store Exchange.

Remote Store

  1. Open an internet browser outside of Point of Sale to ensure your internet connection works. If it doesn't, contact your IT.
  2. Create a new Windows Administrator user to ensure the Windows Profile you are using is not damaged.
  3. Run the Store Exchange.
If you are still having the same issue, after following the steps applicable to your situation, follow the outlined steps in General Troubleshooting for Store Exchange errors.

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No files waiting to be processed, select close to exit

Solution 1: Verify the source of your mailbag

From the activity log, validate if the mailbag starts with HQ. If the mailbag starts with RS, skip to Solution 2. If not, follow the steps below (Stores > Store Exchange Center > Activity Log > View).
  1. On the Remote Store company file, select File > Preferences > Company.
  2. Select Multi-Store and select Change to Remote Store.
  3. Resend the mailbag from the remote store and perform another store exchange in the Headquarters computer.

Solution 2: Configure firewall applications

Solution 3: General Troubleshooting for Store Exchange errors

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Store Exchange password does not match password in preferences. File s0X#####.qbt (Error code:2)

Important: Ensure that all passwords are IDENTICAL.
  1. From the File menu, select Preferences > Company.
  2. Under Multi-Store, select Store Exchange.
  3. Select the Options tab.
  4. Select Change Password.
    Note: Ensure the password in ALL stores are the same.
  5. Perform another cycle of Store Exchange.

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General Troubleshooting for Store Exchange errors




Solution 1: Toggle the Store Exchange Communication Method

  1. From the File menu, select Preferences > Company.
  2. Select Multi-Store and Store Exchange.
  3. Take note of the current preference.
  4. Select Not Used for each store and select Save.
  5. Re-open the Company Preferences window (File > Company Preferences > Multi Store > Store Exchange).
  6. Re-enter the original company preference for each store's communication method and select save.
  7. Perform another cycle of Store Exchange (Stores > Send File).

Solution 2: Delete .QBT files

Headquarters Store

  1. On your server, go to C:\Program Data\Intuit\QuickBooks Point of Sale x.x\Stex.
  2. Right-select the .QBT file and select Delete.
  3. Perform another cycle of Store Exchange.

Remote Stores

Note: Do the following steps in all Remote Stations.
  1. Search for all .QBT files.
    1. On your keyboard, press Windows+E to open the Windows Explorer.
    2. Press Windows+F to select the Search Box.
    3. Type in *.QBT in the search bar and press Enter.
  2. Delete all .QBT files.
  3. Perform another cycle of Store Exchange.

Solution 3: Reset the password for all stores

Important: Ensure that all passwords are IDENTICAL.
  1. From the File menu, select Preferences and Select the Company.
  2. Under Multi Store, select Store Exchange.
  3. Select the Options tab.
  4. Select Change Password.
    Note: Ensure the password in ALL stores are the same.
  5. Perform another cycle of Store Exchange.

Solution 4: Perform 3 complete Store Exchange cycles

Three Complete Store Exchange is sending the mailbag trice to ensure no information is left out (Stores > Send File).

Solution 5: Run Point of Sale in compatibility mode (Windows 7 only)

  1. Close Point of Sale.
  2. Right-select the POS icon select Troubleshoot compatibility.
  3. Select Troubleshoot Program and choose Recommended Settings
  4. Perform another cycle of Store Exchange.

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