When troubleshooting via remote session, your QuickBooks support agent may ask you to download some tools that are necessary to resolve the issue at hand.

Here's the list of the common tools and their link for reference:

Tool Link
.Net Framework-Microsoft's Repair Tool Microsoft .Net Framework Repair Tool
Automated Password Reset Tool QuickBooks Desktop Automated Password Reset Tool
Complex Password Verification Tool QuickBooks Complex Password Verification tool
CP3 Tool CP3 Tool
Downloads & Updates QuickBooks Downloads & Updates
File Exchange Tool QuickBooks File Exchange Tool
IDP Cleaner Tool QuickBooks Desktop IDP Cleaner Tool
Install Diagnostic Tool QuickBooks Desktop Install Diagnostic Tool
Name Change Forms Name Change Forms
PDF tool QuickBooks Desktop Print and PDF Repair Tool
Primary Contact Change Form QuickBooks Primary Contact Change Form
QuickBooks Clean Install Tool QuickBooks Clean Install Tool
QuickBooks Conversion Tool QuickBooks Desktop Conversion Tool
Updated File Doctor QuickBooks File Doctor