When opening a company file on a client workstation, QuickBooks Desktop Point of Sale searches for servers and then goes back to the Select Company screen. No company opens.

This may be happening because:

  • Some computers in the network have the same computer name.
  • Windows is not updated.
  • File and folder sharing is not properly configured.
  • Client workstation cannot locate the company file.

To fix this, perform the following in the order shown.

Solution 1: Ensure server and client have different computer names

Perform the following on both the server and client workstations:
  1. Select the Start button.
  2. Right-click Computer, then select Properties.
  3. Look for the computer name. If computers have the same name, change one so the client workstation can properly connect. See Microsoft help article for instructions.

Solution 2: Check for Windows Updates

  1. Select the Start button.
  2. Select All Programs, then choose Windows Update.
  3. In the left pane, Check for updates and wait while Windows searches for the latest updates for your computer.
  4. If updates are found, select Install updates. If you are prompted for an administrator password or confirmation, enter the password or provide confirmation.

Solution 3: Check file sharing permissions

  1. Go to the folder that contains your company file. Right-click on the folder, then select Properties.
  2. On the Sharing tab, select Advanced Sharing.
  3. On the next window, choose Permissions.
  4. Ensure Full Control is allowed on the group or username (Everyone, System and QBPOSDBSRVUSER).
    Note: If user is not listed, select Add, then enter the Username. Choose Check Names and OK.
  5. Go to the Security tab and repeat steps 3-4.
  6. Open Point of Sale.

Solution 4: Troubleshoot multi-user issues