Learn how to fix Crash: Com error in QuickBooks Desktop for Windows.
While you open, work, or send forms in your QuickBooks, you may get this error message: Crash: Com Error. Don't worry, we can help. Try these solutions in order. If the error still occurs, follow the next one.
Solution 4: Add an email account to Microsoft Outlook
- In Microsoft Outlook, go to File.
- Select Info, then Add Account to start setup.
- Enter the email address you want to add, then Next.
- Wait for Microsoft Outlook to select the server, then Connect.
- Enter the password you use for the email address and then OK.
- Select OK to complete the setup.
If QuickBooks is unable to find Microsoft Outlook, follow these to see if it's one of the email options:
- Open QuickBooks.
- Go to Edit, then Preferences.
- Select Send Forms.
- Select My Preferences.
Note: If you can't see Microsoft Outlook, you may need to restart your computer and repair QuickBooks. You may also need to create a new Windows user profile.
Solution 5: Toggle mail settings
- Go to Control panel, then User Account.
- Select Mail, then Microsoft Outlook.
- Under Profile, select Show Profile.
- Select Outlook.
- If Always use this profile is already selected, select Prompt for a profile to be used, then Apply.
- Select Always use this profile.
- Select Apply, then OK.
Solution 6: Create a new Microsoft Outlook email profile
- Close Microsoft Outlook.
- Go to Control Panel, then User Account.
- Select Mail.
- In the Mail Setup window, select Show Profiles, then Add.
- In the Profile Name field, enter the name.
- Select OK.
- Follow the on-screen instructions to add an email account.
- Select Apply, then OK.
Note: This doesn’t delete the existing Outlook Profile.
Solution 7: Run QuickBooks in compatibility mode
- Right-click QuickBooks on your desktop, select Properties.
- On the Compatibility tab, select Run this program in compatibility mode for.
- From the dropdown, select Windows 7.
- Select the Run this program as an administrator checkbox.
- Select Apply, then OK.
