Learn how to troubleshoot blank screen printing issues.

If you're seeing a blank screen when trying to print, this may be caused by the following:

  • The print screen is already open in the background.
  • A restrictive Internet Explorer add-on policy is set.
  • An Adobe update is available.

In this article, we'll show you the steps to resolve the printing issues you're having.

Check that the Print screen is not behind all of your open windows

Here's how to check that the Print screen isn't behind all of your open windows.

  1. Minimise your screens until you see the Print screen. Select Cancel. Once you cancel you should be able to close the blank screen and try to print again. This time with the Print Preview screen showing your content instead of nothing.
  2. If you minimise your screens and don't see the Print screen, but do see the Adobe Updater screen, make a selection to upgrade, remind later, etc.
  3. Or you can close all of your windows. Then log out of your company. And then log back in again and try to print.

If you're still having an issue, continue with the steps in the next section:  Check Internet Explorer's add-ons policy.

Check Internet Explorer's add-ons policy

Check the add-on policy for your Internet Explorer browser.

  1. Open Internet Explorer.
  2. From Tools, select Manage Add-ons.

  3. From the drop-down Show menu, choose Add-ons currently loaded in Internet Explorer.
  4. Choose the entry for Adobe PDF Link Helper or AcroIEHlprObj Class.
  5. If Disable is selected, change the setting to Enable. Then select OK.
  6. Log into QuickBooks Online to test printing.
  7. If Enable and Disable are grayed out or can't be changed, continue with the steps in the next section: How to resolve the add-ons issue.

Resolve the add-ons issue

To resolve restrictions with your browser add-ons, follow these steps.

Note: Please look over the steps below before starting. If you're not comfortable following the steps, please contact Microsoft or reach out to your IT support team.
  1. Go to the Start button on the Windows Desktop.
  2. Select Run. In the Run field type Gpedit.msc.
  3. Select Enter. The Group Policy Editor should launch.
  4. Navigate to the folder: Computer Configuration/Administrative Templates/Windows Component/ Internet Explorer/Security Features/Add-on Management.
  5. In the right-pane, select Add-on List.

  6. Select Not Configured, then select OK.

  7. Select Deny all add-ons unless specifically allowed in the Add-on List.
  8. Select Not Configured, then select OK.

  9. Select X in the upper-right of the screen to close the Group Policy Editor.
  10. Reboot your computer.

Once you restart your computer:

  1. Open Internet Explorer. From the Tools menu, select Manage Add-Ons.
  2. From the drop-down Show menu, choose Add-ons currently loaded in Internet Explorer.
  3. Select AcroIEHlprObj Class located under Disabled. The Publisher should be listed as Adobe Systems.
  4. Select Settings.Then select Enable, to enable "AcroIEHlprObj Class".
  5. From the drop-down Show menu, choose Add-ons currently loaded in Internet Explorer, again.
  6. Repeat step 3 if the 'AcroIEHlprObj Class' is shown as Disabled.
  7. Close Internet Explorer and open it again.
  8. Login to your company. You can now correctly print invoices, sales forms, and checks.

Need more help?

If after going through the two troubleshooting steps and the add-ons resolution, you're still experiencing issues, we suggest following Test sequence for PDF printing issues.