Overview

Services and support for QuickBooks Desktop 2015 will be discontinued May, 31 2018. After this date, payroll tax calculations will be incorrect, customers will be unable to send payroll for processing including direct deposits, and payroll subscriptions will be deactivated.

Payroll, Payments, Software Support and other services are only valid with a currently supported version of QuickBooks. To purchase a new version of QuickBooks and avoid interruption to your service, call 866.676.9670 between 6  a.m. and 6 p.m. (Pacific time), Monday through Friday.

Read below to learn how discontinuation affects your specific payroll service, how you can easily upgrade to a new version of QuickBooks, and answers to common questions.

Assumptions

You have an active payroll subscription and are using QuickBooks Desktop 2015.

Details

What does service discontinuation mean?

Service discontinuation means that your QuickBooks Desktop 2015 software will no longer be supported, and you will no longer be able to access services from within your QuickBooks such as Payroll, Online Banking and Merchant Services. If you no longer wish to access these services you may continue to use your unsupported version of QuickBooks. Otherwise, by upgrading to a supported version of QuickBooks, you will have uninterrupted access to payroll and other services.

You can access a full list of products and services affected by QuickBooks Desktop service discontinuation by clicking here.

Why does Intuit discontinue older versions of QuickBooks Desktop?

We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act to make QuickBooks better and easier to use while still supporting older versions of the software.

What happens to my payroll service if I don't upgrade QuickBooks by May 31, 2018?

By May 31, 2018 if you have not upgraded to a supported version of QuickBooks, your QuickBooks will continue to work, however your payroll and other services will be disrupted:

  • Basic Payroll:
    • After the discontinuation date, QuickBooks Desktop 2015 customers using Basic Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations being zeroed out and will be unable to send payroll to Intuit for processing, including direct deposits. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.
  • Standard and Enhanced Payroll:
    • After the discontinuation date, QuickBooks Desktop 2015 users on Standard or Enhanced Payroll can expect their paycheck calculations will be incorrect due to certain tax calculations being zeroed out and will be unable to send payroll to Intuit for processing, including direct deposits or submitting payments and filings using E-File & Pay. Their payroll subscription will be deactivated, followed by a refund for the unused portion of their payroll subscription.
  • Assisted Payroll:
    • After the discontinuation date, QuickBooks Desktop 2015 users on Assisted Payroll will be unable to send payroll for processing, including direct deposits. Intuit will no longer be responsible for filing payroll tax returns and W-2s for 2018. Paycheck tax calculations will be incorrect and the payroll service will be canceled.
      • Intuit will not file and pay your 2nd Qtr Taxes.
      • To remove the payroll service from your company file in QuickBooks go to Employees > Send Payroll Data and click Send.
  • Annual Support Plans:
    • After the discontinuation date, any Annual Support Plans you are currently on will continue to work until your annual subscription expires, at which point in order to continue using a support plan, you must upgrade your QuickBooks software.

To know more about the features of Basic, Standard, Enhanced, and Assisted Payroll, see QuickBooks Payroll Service Features

How do I avoid the deactivation of my payroll service?

  • If you would like to remain on Basic, Standard, or Enhanced Payroll Service, you need to perform the following by May 31, 2018:
    1. Purchase a supported version of QuickBooks Software.
    2. Install the software you have purchased, and register it to your account using the same company information as your payroll service.
    3. Run your payroll in the supported version of QuickBooks Software.
  • If you would like to remain on Assisted Payroll service and continue to have Intuit file payroll tax returns on your behalf, you must perform the following by May 31, 2018:
    1. Purchase a supported version of QuickBooks Software.
    2. Install the software you have purchased, and register it to your account.
    3. Send a $0 payroll.

If I want to upgrade to QuickBooks Desktop 2018, what are my options?

We are offering a discount to QuickBooks Desktop 2015 customers upgrading to QuickBooks Desktop 2018. Contact a sales representative to discuss your options at 866.676.9670 between 6 a.m. and 6 p.m. (Pacific time), Monday through Friday.

Which products and services have been added to QuickBooks Desktop 2018?

We have added and improved a number of features within QuickBooks Desktop 2018. You can find more information here, or contact a sales representative for assistance or questions at 866.676.9670 between 6 a.m. and 6 p.m. (Pacific time), Monday through Friday.

Will I receive a refund if I do not upgrade my QuickBooks by May 31, 2018?

Yes. You will receive a prorated refund in July for the unused portion of your QuickBooks Payroll subscription. This refund will be processed to the credit card or bank account that we have on file for you. Refunds do not apply to Assisted Payroll service customers.

After May 31, 2018, will I still be able to create paychecks?

Yes, although this is NOT ADVISABLE. Your paycheck calculations will be incorrect due to certain tax calculations being zeroed out. To keep your paycheck calculations correct, upgrade and register a newer version of QuickBooks.

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