A PIN is used for sending payroll information through Direct Deposit. The instructions below will guide you in changing your direct deposit PIN.

There are two (2) options for you to change  or customize your direct deposit deposit PIN in QuickBooks Desktop, and each have different requirements. In order for your PIN to work, it must be between 8-12 characters and must be a combination of letters and numbers only.

Method 1: Change or customize your current PIN in Account Maintenance Page

Requirements:

  • You must have your current PIN because the system requires that you enter your current PIN in order to create a new one.
  • Pin must be 8 to 12 characters and contain one (1) number and one (1) letter, no special characters such as $ % #, etc.

To customize your current PIN in Account Maintenance Page:

  1. Choose Employees > My Payroll Services > Account/Billing Information.
  2. Sign in to your Intuit Account.

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  3. In the Direct Deposit section, select Update link next to the Direct Deposit PIN.

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  4. Enter your current PIN, create a new PIN, and then confirm the new PIN.
    Note: The new PIN should be 8 to 12 characters and contain one (1) number and one (1) letter, no special characters such as $ % #, etc.
  5. Select Submit button.

Method 2: Change the PIN in the Send Payroll Data window

Requirements:

  • You must have your Admin Log in and password.
  • Pin must be 8 to 12 characters and contain one (1) number and one (1) letter, no special characters such as $ % #, etc.
  • You have successfully sent payroll in the past from the computer and data file you are currently using.

To change, customize or reset your current PIN:

  1. Log in to QuickBooks as Admin (an Admin user must be set up in QuickBooks).

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  2. At the top toolbar of QuickBooks, select Employees, and then Send Payroll Data.
  3. In the Send/Receive Payroll Data window, select Send button.
  4. In the Payroll Service PIN window, select Forgot your PIN?

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  5. Enter your Admin password in the Password field.
  6. Select OK.
  7. Enter a new PIN when prompted.
  8. Select Submit button.

Reset a lost or forgotten PIN:

  1. Download the PIN request form.
    1. The form must be signed by the Primary Principal or Secondary Principal.
      The Primary Principal is the person you have assigned as the owner of the company when you signed up for the direct deposit service.
    2. Indicate the EIN (Employer Identification Number) of the company that is requesting for PIN change.
  2. Photocopy/Picture of any government issued ID (e.g. driver s license) of the Primary Principal.
    Important! 
    It is critical that the name and the signature in the ID is clear, and the ID is still valid (not expired).Send the requirements to:
    Fax: 1-520-901-6918
    Email: TucsonDDService@intuit.com
After sending the requirements, your company's Payroll Administrator or Primary Principal can contact us to get the new PIN.

Note: For Assisted Payroll subscribers: see Change or recover forgotten/lost PIN for Assisted Payroll