Learn your options for getting assistance with using QuickBooks Self-Employed.

Whether you're on mobile or web, you can get answers about QuickBooks Self-Employed through email, live chat, or the Self-Employed community. QB Assistant can also show you information about your income, expenses, taxes, and more.

Contact QuickBooks Self-Employed support (Web)

  1. Sign in to your QuickBooks Self-Employed account.
  2. Select the Help (next to Assistant) menu on the upper right.
  3. Select Contact us.
  4. Fill in Ask a question (or tell us what’s wrong), then select Continue.
  5. Choose your preferred method to contact support:
    • Chat
    • Ask the community

Both Chat and Community are available 24/7.

Ask QB Assistant

  1. On mobile: Tap the green + button on the bottom right of any page, then choose Ask QB Assistant.
    On web: Select Assistant at the top right.
  2. Start asking QB Assistant questions, like How much have I made this year? or How many business miles did I log?

Ask QB Assistant to contact us:

  1. Type talk to human.
  2. Select your preferred support method, Chat or Email.

For live chat, wait time is about 5 minutes.

For email support, QB Assistant will send your inquiry to our support team. We’ll email you in about 2 hours or less. Check your Spam, Junk, or Chatter boxes if you haven’t heard from us within 4 hours.