Overview

The Intuit Payroll Services for QuickBooks Desktop (Basic, Standard, or Enhanced) are subscriptions that renew automatically. Prior to the renewal, Intuit sends a renewal notice to the billing contact who is initially the purchaser of the payroll service. Upon renewal for each subscription term (Annual or Monthly), the credit card or bank account on file is debited, and an invoice notification is emailed to the billing contact.

If the automatic renewal is not successful, or if the credit card or bank account we have on file is outdated, you may get subscription alerts in QuickBooks.

Details

Select the type of alert you get in QuickBooks, and follow the steps required.

Payroll Service Alert! Please update your billing information.

This means we were not able to renew your subscription successfully on the date indicated in the alert. This may be because your credit card or bank account on file is already invalid or expired.

To reactivate your QuickBooks Payroll:

  1. Click the Reactivate Account button in Payroll Service Alert window.
  2. Sign in using your Intuit Account login.  If you need assistance in signing in, see Intuit Account login help for QuickBooks Payroll Account Maintenance page
  3. In the Service Information section, click the Reactivate link.

 

  • Review the details of your payroll service.
  • Click Proceed to Checkout.
  • Select a Payment Method (payment information you have used to renew the service in the past), or you may choose to add a new payment information.
  • Enter the Card Security Code, and then click Submit.
  • Click Continue.
  • Click Place Order.
  • Click Next.
  • Click Return to QuickBooks.

If you want to reactivate at a later time, click Remind Me Later. To avoid abrupt interruption of the features of the service, you are given a limited period during which you can still get tax table updates and run your payroll.

 

Payroll Service Alert! Your QuickBooks subscription has expired.

If you miss to reactivate the subscription within the grace period, the features of the QuickBooks Payroll (example: automatic calculation of payroll taxes and payroll forms) will be turned off.

To reactivate your QuickBooks Payroll:

  1. Click the Reactivate Account button in the Payroll Service Alert window.
  2. Sign in using your Intuit Account login. If you need assistance in signing in, see Intuit Account login help for QuickBooks Payroll Account Maintenance page
  3. In the Service Information section, click the Reactivate link.

 

  • Review the details of your payroll service.
  • Click Proceed to Checkout.
  • Select a Payment Method (payment information you have used to renew the service in the past), or you may choose to add a new payment information.
  • Enter the Card Security Code, and then click Submit.
  • Click Continue.
  • Click Place Order.
  • Click Next.
  • Click Return to QuickBooks.

 

Payroll Service Alert! Your QuickBooks Payroll account needs attention.

This means we are having trouble getting authorization to charge your usage fee to your credit card or bank account.

Actions required:

  • Click Reactivate Account in the Payroll Service Alert window.  This will open the Intuit Account Sign In page.  Follow the instructions in Updating credit card in QuickBooks (start at step# 2).
  • If you have recently updated your credit card, click Verify Account in the Payroll Service Alert window.
  • Important! If you click Remind Me Later in the Payroll Service Alert window, the automatic calculation of taxes will continue to be disabled.

 

Subscription Alert - Update Credit Card (in Payroll Center):

Your subscription may be renewing soon. To avoid abrupt interruption of the features of the service, you need to update your credit card or bank account. An email notification will be sent to you upon the automatic renewal of your subscription.

You may also see Credit Card Expired instead of Update Credit Card.

To update your credit card for the renewal of your payroll subscription:

  1. In the QuickBooks Payroll Center, click the Update Credit Card link.
  2. This will lead you to the QuickBooks Payroll Account Maintenance page.
  3. Log in to your Intuit Account. If you need assistance signing in, see Intuit Account login help for QuickBooks Payroll Account Maintenance page
  4. In the Service Information Section, click the Reactivate link.

 

  • Review the type of payroll service and the number of employees it is for.
  • Click Proceed to Checkout.
  • Select a Payment Method (payment information you have used to renew the service in the past), or you may choose to add a new payment information.
  • Enter the Card Security Code, and then click Submit.
  • Click Continue.
  • Click Place Order.
  • Click Next.
  • Click Return to QuickBooks.

Update Required - Get Update (in Payroll Center):

You may have not downloaded the latest payroll updates yet.  Intuit recommends that you download the tax table every time you pay your employees, or at least every 45 days.

To get the payroll updates:

  1. Click on the Get Update link.
  2. Click the Update button in the middle of the Get Payroll Updates window.
  3. Close and reopen QuickBooks after the payroll update completes.

Note: If the Update Required message is still showing in the Payroll Center, please contact us.

 

When the alert or message is no longer visible in the Payroll Center, you can proceed with your payroll processing.

 

Note:

  • Auto-renewal: Your payroll service is a subscription that renews automatically, and your credit card or bank account will be automatically debited at the start of each subscription term.
  • Cancel: You may Cancel Standard, Enhanced, or Basic payroll service at any time through our Online Cancelation tool.
  • The cost of your subscription will appear in the Subscription Renewal window.