Problem

You receive error 15241: The payroll update did not complete successfully. This error can occur if the QuickBooks Desktop File Copy Service (FCS) is disabled.

Details

To resolve the error:

Windows 8, 7,Vista, or 10 (click here to expand)

  1. Close QuickBooks Desktop.
  2. Click the Windows Start button, right-click Computer and choose Manage.
    • For Windows 10: Click on the Search button on the taskbar and search for Computer. Right-click on This PC and choose Manage.
  3. In the left pane, click Services and Applications.
  4. In the right pane, double-click Services.
  5. Double-click Intuit QuickBooks FCS.
  6. On the General tab, click the Startup type drop-down arrow and select Manual.
  7. Click Apply.
  8. Click Start, and then click OK.
  9. Open QuickBooks Desktop.
  10. Download the QuickBooks Desktop product updates.
  11. Update payroll tax tables.

Windows XP (click here to expand)

  1. Close QuickBooks Desktop.
  2. From the Desktop, right-click My computer and select Manage. The Computer Management screen opens.
  3. Click Services and Applications > Services. To the right the Services window opens.
  4. Scroll down and double-click Intuit QuickBooks FCS service. The Intuit QuickBooks FCS Properties window opens.
  5. On the General tab, click the Startup type drop-down arrow and select Manual.
  6. Click OK.
  7. Open QuickBooks Desktop.
  8. Download the QuickBooks Desktop product updates.
  9. Update payroll tax tables.