To begin work in Point of Sale, all compatible peripherals such as barcode scanners, receipt printers, pin pads, and other hardware needed to run your business must be set up and configured properly.

This article outlines the installation processes of your Point of Sale hardware, including drivers particularly designed for devices purchased from Intuit.


Important:

  • The Point of Sale software must be installed first to avoid conflicts when you install the hardware and its drivers.
  • Ensure your Windows Operating System is up to date.
  • You may use the Hardware Setup Wizard as a guide to install your software.

QuickBooks Desktop Point of Sale 18.0

Quickbooks Desktop point of Sale version 18.0 comes with a collection of drivers for compatible hardware. Making most of the hardware plug and play.

Option 1: Install within Point of Sale

  1. From the File Menu, click Hardware Setup Wizard and select the type of hardware you are installing.
  2. Click Next and follow the on-screen instructions to connect, setup, and test each hardware.

If installing your hardware did not successfully go through within the hardware setup wizard, proceed to Option 2.

Option 2: Re-install the driver

  1. Go to C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 18.0\Drivers
  2. Look and open the folder of the driver you want to install.
  3. Run the .exe file for the driver.
  4. Follow the on-screen instructions to reinstall the drivers.
  5. Complete the installation process by following the steps outlined in Option 1.

QuickBooks Desktop Point of Sale 12.0 and older

Note: Select the driver you are trying to install from the list.


Receipt Printer

Note: Although a regular printer also print receipts, only those listed below will print receipts in the format displayed in your Point-of-Sale.

Star TSP 100

Star TSP 100 is compatible with Windows 10, 8.1/8, 7, and Vista for both 32-bit and 62-bit types.

  1. Download the Star TSP100 driver. When prompted, save the file to your desktop.
  2. From the desktop, double-click the file tsp100_v10_lite.zip to open the Install Shield wizard.
  3. Follow the installation prompt:
    1. (Optional) Click Next and enter your user name and organization.
    2. Click Next, select Typical Installation, and then click Next again.
    3. Click Finish.
  4. Ensure that your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. The installation is complete when you see Your device is ready to use.
  7. Open Point of Sale and go to File > Hardware Setup Wizard to setup your printer.
    Note: If you're having trouble, open the file from Step 2 again and run the Start Configuration Utility in line mode.
    For Windows 8 only: You may need to print a Windows test page before the printer works in Point of Sale.

Star TSP 600

Note: TSP 600 does not work on Windows 10.

  1. Download the Star TSP600 driver. When prompted, save the file to your desktop.
  2. From the desktop, double-click starprinterdriver_win7_windows-update.zip to open the WinZip application.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. Click Extract to unzip the drivers to the default location. You can use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Ensure your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message Your device is ready to use, the installation is complete. To set up your printer in Point of Sale, choose File > Hardware Setup Wizard.

Citizen CT

  1. Download the driver for your Citizen printer model
  2. When prompted, save the file to your desktop and then double-click the file Citizen3xx.exe. Windows installs the driver automatically in the background.
  3. Ensure that your printer is turned on and has paper loaded.
  4. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  5. When you see the message Your device is ready to use the installation is complete. To set up your printer in QuickBooks Desktop Point of Sale, choose File > Hardware Setup Wizard.

Zebra Tag Printer

Note: Your Windows operating system may already have these drivers and you simply have to plug your Zebra printer into a USB port and let Windows automatically install the drivers. The following steps are to manually download the install wizard and install the Zebra printer.

Ordering more tags for your Zebra tag printer can be done by visiting our supply web site or calling 800-433-8810.

  1. Download the Zebra ZD410 Driver.
  2. Double click the newly downloaded Zebra icon labeled zd51166465-certified.
  3. This will run the driver install utility, follow the prompts and click Next all the way through to complete the utility.
  4. You need to install the driver package and select the ZDesigner ZD410-203dpiZPL printer and click Next.
  5. Select USB for the port and click Next.
  6. To set up your printer in QuickBooks Desktop Point of Sale, choose File > Hardware Setup Wizard.

Having trouble with the Zebra printer? Try the following troubleshooting steps:

Note: For the Zebra printer to work, Point of Sale must recognize the USB port it's assigned to.

To test the Zebra printer port:

  1. Open Windows Devices and Printers:
    1. Click Windows Start and select Control Panel.
    2. Select Devices and Printers.
  2. Right-click Zebra printer and choose Printer Properties.
  3. Click the Ports tab.
  4. Test which port the Zebra is on:
    1. From the port list, select the checkbox for the first USB port you see.
    2. Click the General tab and then click Print Test Page. Continue trying each USB port available until a test page prints successfully.
  5. In QuickBooks Desktop Point of Sale, choose File > Preferences > Workstation.
  6. Select Documents and Printers and be sure you have the Zebra selected as the default printer for your tags. Click OK.

Reinstall Zebra printer:

  1. Click Windows Start and select Control Panel.
  2. Select Devices and Printers.
  3. Find the Zebra printer ZDesigner ZD410-203dpi ZPL, right click and choose Remove Device.
  4. Unplug the USB cable from the computer and then plug it back in to allow Windows to attempt to reinstall the printer.
  5. Windows will notify you if the printer is installed correctly.
  6. Open Point of Sale and go to File > Preferences > Workstation and select Documents and Printers, and select the ZD410-203dpi ZPL for the tag printer.
  7. Test the printer.

Zebra printer prints a tag or label, blank tags advance, and then the red error light turns on

When attempting to print labels or tags from the Zebra label printer, one or two tags print, some blank tags come out, and then the red error light blinks.

Solution 1: Turn off and reset the Zebra printer:

  1. Turn the Zebra printer off using the power switch on the side.
  2. Press and hold the feed button and, while holding it down, turn on the printer. Keep pressing the button until the it blinks red rapidly and then let go.
  3. The light will turn orange and then back to green. If the button does not turn green, go back to step 1 and start over.
  4. When the printer returns to solid green, try printing again. If the issue continues, try solution 2.

Solution 2: Modify the Zebra driver to print directly to the printer

  1. Click the Windows Start button and choose Control Panel.
  2. Choose Devices and Printers.
  3. Right-click the Zebra printer and choose Printer properties.
  4. Click the Advanced tab and then select Print directly to the printer.
  5. Click OK and close the Printers window and try again.

Solution 3: Calibrate the printer and toggle jewelry tag preferences

Attempt to print jewelry tags the way you normally would. In the upper-right corner of the Print window, click Calibrate and try again.

If the issue persists, uncheck the Adjust start position for jewelry tags checkbox and try again. If it's not already selected, select it, and then try again.

The Zebra 2824 printer is printing on the top half of the tag and then running off the tag

  1. Perform a self test on the Zebra(R) to see if the Firmware version is at least 4.5.
    1. Turn off the printer.
    2. While holding down the feed button, turn the printer back on.
    3. Release the feed button.
    4. Examine the printout. A V with a number indicating the firmware version will be displayed.
      • If the firmware version is 4.5, this issue has been resolved in the latest release for your version. Please update your program to the most current release.
      • If the firmware version is lower than 4.5, calibrate the Zebra 2824 printer:
        1. Open the Item List, click Print at the top and select Print Tags.
        2. Click Preview on the Print Tags window.
        3. Click Calibrate and allow the printer to calibrate.
        4. Attempt to print tags.
    5. If alignment is still incorrect, uninstall and reinstall the printer.
    6. Select Adjust Start Position for Jewelry Tags option on the Select Tag window.
    7. Attempt to print tags.

Physical Inventory Scanner

Metrologic SP 5500 PDT

  1. Download Metrologic Driver.
  2. Follow Physical Inventory Scanner Setup Guide for the hardware setup and installation.

CipherLab 8000- 8001

  1. Plug the scanner cradle’s USB cable into a USB port on your computer.
  2. On your Point of Sale, select Hardware Setup Wizard from the File menu.
  3. Follow the on-screen instructions to install the Physical Inventory scanner.

Logic Control Pole Display

Win 8.1/8 and 7 (32-bit and 64-bit)

  1. Download Pole Display Driver.
  2. Follow the instructions in this .pdf file to install.

PIN Pad

For hardware setup and installation, see the PIN Pad Setup Guide.

Cash Drawer

No additional drivers need to be installed to use the Cash Drawer. It must be used with one of the supported receipt printers listed above to work correctly. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Cash Drawer Setup Guide for more information.

Magtek Credit Card

No additional drivers need to be installed to use the Credit Card Reader. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Card Reader Setup Guide for more information.

Bar code scanner

No additional drivers need to be installed to use the Barcode Scanner. In Point of Sale, choose File > Hardware Setup Wizard to set up your device. See the Bar code Scanner Setup Guide for more information.

Bar code scanner does not read a bar code

When you scan a barcode, it does not recognize the barcode or does not scan at all.

Handheld Barcode Scanner

Solution 1: Examine the barcode

Reasons a bar code might not scan
Too long The bar code width must fit into the scanners reading area.
Not printed clearly It is smudged or smeared? Poorly printed bar codes are a major reason a scanner will not read. Try scanning other bar codes to see if the problem's isolated to this one code.
Not enough white space If the bar code takes up the entire space of the label, with no blank area on either side, it will not scan.
Colored paper Bar codes printed on colored paper or labels will not scan.
Poor contrast Do the lines seem clear? Or are they blurry, faded, or gray? Can you try a different printer to see if it works better?

Solution 2: Reset the scanner to the factory default setting

  1. Go to the Honeywell web site and click Products at the top of the page.
  2. Click Bar Code Scanners.
  3. Select Handheld Barcode Scanner.
  4. Select the scanner model.
  5. Click the Documents tab and click the scanners Quick Start Guide - English.
  6. Go to page 4, locate the Factory Default Settings. Print out that page and scan the bar code. This resets the scanner.

Wireless Barcode Scanner

The Wireless Barcode Scanner is a plug-and-play device (i.e. Voyager 1202g Wireless Single-Line Laser Scanner). See Solution 1 under Handheld Barcode Scanner to see the reasons why your scanner is not reading or scanning properly.

For more information regarding the Wireless Barcode Scanner, refer to this website.

To reset the wireless scanner to factory default  setting:

  1. Go to the Honeywell web site and click Products at the top of the page.
  2. Click Bar Code Scanners.
  3. Select Handheld Barcode Scanner.
  4. Select Wireless Barcode Scanner as scanner model.
  5. Click the Documents tab and click the scanners Quick Start Guide - English.
  6. Go to page 4, locate the Factory Default Settings. Print out that page and scan the bar code. This resets the scanner.

Touchscreen Monitors

HP L5006tm & L5009tm running on Windows Vista, 7, 8 or 8.1 (32 & 64-bit)

  1. Make sure all three cables to monitor are connected (Power, Monitor Cable, USB Cable).
  2. Download HP Touchscreen Monitor Driver. When prompted, save the file to your Windows desktop.
  3. From the desktop, double-click the file you downloaded.
  4. Setup will run, recommending you to restart your computer when installation is complete. Click Yes.
  5. Follow the wizard.
    1. Click Next to start.
    2. Select Accept on the license agreement, click Next.
    3. Choose a location to save files, click Next.
    4. Select your default language, click Next.
    5. Select Install USB Touchscreen Drivers, click Next.
    6. To accept the agreement, click Yes.
    7. Setup will continue and finish installing.

Note: Restart the computer after setup.