Problem

When downloading a payroll update or opening a company file, you receive the following message:

"QuickBooks can't read your payroll setup files. [Error PS033]"

Error PS033 is caused by a damaged file in the CPS folder.

Details

To resolve this, you may try the following solutions:

Solution #1: Download the latest payroll tax table

  1. Select Employees > Get Payroll Updates.
  2. Choose Download entire payroll update.
  3. Select Update.

Solution #2: Rename the QuickBooks CPS folder

  1. Go to C:\Program Files\Intuit\QuickBooks 20nn\Components\Payroll\CPS. Note that nn is the version number of QuickBooks, such as QuickBooks 2017 or 2018.
  2. Rename the CPS folder to CPSOLD.
  3. Update the QuickBooks payroll tax table.

Solution #3: Turn off User Account Control (UAC)

Solution #4: Restart and troubleshoot in safe mode

  1. Run a Verify and Rebuild Data in QuickBooks Desktop.
  2. Update QuickBooks Desktop to the latest release.
  3. Restart computer.