As of June 18, 2018, you will need to set up bank feeds for Capital One account again.

Capital One Bank had discontinued Direct Connect service in December, 2017 and has made some modifications to the replacement Express Web Connect, effective June 18, 2018.  You need to have the latest QuickBooks patch and updated Bank Feeds settings to ensure continued use of Express Web Connect, will need to set up the bank feed again after June 17, 2018 to keep importing your transactions to QuickBooks.


What this means:

  • Express Web Connect service has replaced Direct Connect and is available in QuickBooks 2016 and later.
    NOTE: The service is NOT be available in QuickBooks for Mac.
  • Direct Connect and all online banking services features such as Manage Bill Pay or Transfers are NO longer be supported in QuickBooks 2016 and later.
  • If you try to use the Direct Connect features with the Capital One account after December 19, 2017 you will get one of the following messages:

What you need to do:

To ensure uninterrupted service:

  • QuickBooks 2016 and later users have to download and install the latest patch from the QuickBooks Download & Updates website.
  • All users must switch from the discontinued Direct Connect, or interim Express Web Connect, to the newly offered Express Web Connect by following these steps.

Error Messages that you might see

While setting up and using Express Web Connect for Capital One, you may encounter the following errors:

  • Error 198 - You're signed in with a different Intuit ID than the one used to set up this account.
Resolution: Go to Company > My Company and sign out. Sign in with the Intuit ID used to set up the feed to download transactions.
  • Error 324 - QuickBooks doesn't have permission to download account data.
  • Error 350 - Your access to this feed is deactivated. You have either removed access to this account via your bank or using this account with another QuickBooks company file.