Capital One Bank has discontinued Direct Connect service shortly, after some delay from the date initially communicated. You need to have the latest QuickBooks patch and updated Bank Feeds settings to ensure smooth transition of your data from Direct Connect to Express Web Connect. 


What this means:

  • Express Web Connect service will replace Direct Connect and will be available in QuickBooks 2016 and later.
    NOTE: The service will NOT be available in QuickBooks for Mac.
  • Direct Connect and all online banking services features such as Manage Bill Pay or Transfers will NO longer be supported in QuickBooks 2015 and later.
  • If you try to use the Direct Connect features with the Capital One account after December 19, you will get one of the following messages:

What you need to do:

To ensure uninterrupted service:

  • QuickBooks 2015 users need to set up Web Connect or upgrade to QuickBooks 2018 and install the latest product patch.
  • QuickBooks 2016 and later users have to download and install the latest patch from the QuickBooks Download & Updates website. Patches are scheduled for release on the following dates, and the Express Web Connect will be enabled sometime therafter.
    Version Release schedule
    2016 12/19/2017
    2017 12/19/2017
    2018 12/22/2017
  • All users must switch from the discontinued Direct Connect to the newly offered Express Web Connect by following these steps.