When you open QuickBooks Statement Writer (QSW), you receive one of the following errors:

Unsupported Folder Location

Office document customization is not available. The customization assembly could not be found or could not be loaded. You can still edit and save the document. Contact your administrator or the author of this document for further assistance.

These errors may occur if:

  • Your company file name is 11 characters or more.
  • Your My Documents folder is redirected to an alternate location over a network drive.

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown.


Before you attempt Solution 2 or 3, check if you are running on Client Server mode or Terminal Server mode (including Citrix).

  • If you are on Client Server mode: Proceed.
  • If you are on Terminal or Citrix mode: Ensure you have Domain Administrator permissions to run QSW. If you do not have and cannot get Domain Admin rights then you must install QuickBooks on the workstation and access the data file via Client Server. Only when this is done can you proceed to the next solutions.

SLN43118