You can change your own name, address, phone, email address, user ID, password, and challenge question.

If you have appropriate access, you can change another user's name, access rights, and the email address that appears on the Manage Users page. You cannot change another person's user ID, password, or the email address associated with their user ID.

To change your own contact and sign-in information:

  1. Go to
  2. Sign in and edit the information as required.
Tip: You can also get to this page by going to the Gear icon > User Profile or  the Ge ar icon > Your Account > Update your Personal Information > Change Sign In Info.​

To change information for another user:

Your user account must have the appropriate permissions to change user information.

  1. Click the Gear icon > Manage Users.
  2. Select the user that you want to change, then click Edit.
  3. Update the information.
Note that changing the email address that appears on the Manage Users page does not change the email address tied to that person's user ID.