In QuickBooks Online, you can either void or delete invoices, bills, and other transactions.
To void or to delete?
Voiding doesn't remove the transaction. When you void a transaction, you still have a record of it with the same date but zero amount. Voiding is particularly helpful if you need the transaction details for reference. You can always go back to and restore a voided transaction. Voiding is an accounting best practice.
Deleting removes the transaction completely. Consider the following before you delete a transaction. Consulting your accountant never hurts!
- There is no way to recover or restore deleted transactions. The only record of the change is in the Audit Log.
- Deleting transactions can change amounts for prior periods.
- If you delete transactions that were previously reconciled, the next reconciliation beginning balance will change.
- If the deleted transactions are linked to other transactions, it can cause accounting issues.
What transactions can I void or delete?
How to void and delete transactions
Note: The following steps only apply if your transaction has been saved. If you have not saved your transaction, you may simply select Cancel at the bottom left.
- Find and open the transaction.
- Select More, then choose Void or Delete.
Note: For time activity transactions, you don't have to select More since the Delete button is readily available.
- Select Yes to confirm voiding or deleting the transaction.
You can also void and delete a transaction from the All Sales page. Just go to the Action column then choose Void or Delete from the drop-down.