We’re moving all Intuit Online Payroll account login credentials to a new authentication system to adapt against and prevent security threats . This ensures we can keep you and your clients’ account, company, payroll, and employee data safe and secure.

What this means for you and your clients

Starting March 2018, we’ll prompt you and your clients to reset user IDs and passwords, and to provide some additional details so we can start multi-factor authentication (MFA) through Intuit's central login system. Only those who are authorized will be able access your and your clients’ payroll accounts.

With the Intuit credentialing system, there will now be times when your client will see the Intuit brand. This includes the browser security certificate and while resetting the password.

What to do next

  1. Tell your clients that they’ll be prompted to update their Online Payroll user ID and password starting in March 2018.
    1. Be ready for any questions your clients might have. Here’s an FAQ you can use to email to your clients beforehand.
  2. Let your clients know that they will see Intuit branding when they reset their password.
    1. See "How can I communicate these changes to my clients" in the Answers to common questions below.  We have provided a template that you can use to explain both the login changes and Intuit branding to your clients.

What to expect

Here’s what you and your clients can expect in March when they reset their user IDs and passwords:

Updating user ID and password:

  1. Sign in to your account and, when prompted, select Continue.

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  2. Enter your email, new password, and other details to start MFA. Then select Continue.

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  3. When complete, select Finish.

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  4. That's it! You're good to go. Next time you sign in to your Online Payroll account, use your new user ID and password.
Password Resets:
  1. If you need help with resetting your password, click "Forgot Password?" at the bottom of the page.

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  2. If you are using the new Intuit login credentials, you'll be prompted to enter information for your account and click Continue.

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  3. The next screen will prompt you to check the email where you can reset your password.

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  4. Click the Reset Password link in the email to reset the password for the account.

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  5. Enter your User ID and Password and click Continue to finish resetting your password.

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Answers to common questions

See also

Reset login information for an accountant's wholesale and retail clients
Give a client access to their payroll account