Follow these troubleshooting steps if your recurring payments are not downloading in QuickBooks Desktop.

NOTE: These do not apply to recurring payments with Sync Manager. Intuit Sync Manager support for recurring payments in QuickBooks Desktop ended on October 19, 2016.

  1. Make sure you are using a supported and updated version of QuickBooks Desktop:
    • Quickbooks 2018 ​​
    • QuickBooks 2017
    • QuickBooks 2016
    • QuickBooks 2015

    If you’re not sure which version and release you are using: In QuickBooks, press F2 or CTRL+1 on your keyboard to open the Product Information window.

    To get the latest release, visit the Downloads and Updates page.

  2. Ensure you are logged into your Payments account in QuickBooks Desktop. If you’re not, click the red key icon on the upper right to log in.

    User-added image

  3. Confirm your payments are downloaded by going to the Customers menu and clicking Credit Card Processing Activities > Record Merchant Service Deposits.
  4. If the payments are downloaded they will now appear in the blue Ready to Record tab.

    Note: that depending on the number of payments, it could take a few minutes or longer for all payments to download. Leave QuickBooks open until you see all your payments in the tabs in the Record Merchant Service Deposits screen.

  5. If your payments do not appear in this tab, please contact QuickBooks Payments support at 800-558-9558.