Resolve possible data damage if you notice names, items, or accounts missing or blank in several areas of your QuickBooks Desktop.

QuickBooks uses several lists to help track transactions and other business activities. These lists include:

  • Customers
  • Vendors
  • Employees
  • Items (what you buy and sell)
  • Accounts

You may notice these names, items, or accounts are missing or blank in several places in your company file, including:

  • Reports
  • Transactions
  • Centers/Centres (Customer Center/Center, Vendor Center/Centre, etc.)

There are two recommended solutions for this. The first may solve your problem, or you may need to try all of them. For best results, perform the solutions in the order shown.

Solution 1: Run the built-in QuickBooks File Doctor

If you are using QuickBooks 2015 and later, you can Use the built-in File Doctor already integrated in the program.

To run the tool, go to the QuickBooks File menu, select Utilities then click Repair File and Network Problems.

Solution 2: Use the external QuickBooks File Doctor to fix your data

IMPORTANT: Do not use the QuickBooks File Doctor on a file that has recently been rebuilt. If your company file has been rebuilt since you started noticing the missing names, you will need to restore the backup made prior to the rebuild.

Once you have determined the rebuild date and time, restore the backup made just prior to that rebuild.

If you are unsure where the backup file is located, refer to Display hidden files and folders or search for files using Windows for help in searching for .qbb file on your computer.

If you do not see RB in the Versions Used on File list, then your file has not been rebuilt and you can continue with the steps below.

  1. Download, install and run the QuickBooks File Doctor.
  2. After you use the tool, follow the instructions you see in the tool: