This article serves a guide for addressing and resolving Error: OLSU -1014 when you try to:

  • Set up American Express account for Bank Feeds
  • Download Bank Feeds information for a Quicken Chase Visa card

American Express

American Express does not support Direct Connect for certain types of business accounts. To resolve the error, you need to setup the account and download transactions using Web Connect. To know more about setting up and downloading transactions using Web Connect, see Download Bank Feed transactions.

Quicken Chase Visa Card

The Quicken Visa Chase card is a specialty card from Chase and the selections available for downloading Online Banking information are QFX, Quicken QIF or Comma Separated values (CSV). These will not work for QuickBooks. Please contact Chase to have the Quicken Visa Chase card added to the QuickBooks Financial Institutions List. Chase may contact Intuit through fi.intuit.com

For other OLSU-1014 instances, see Troubleshoot Bank Feeds issues and errors, including OL and OLSU errors.

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