While using QuickBooks Dekstop, you suddenly see the following message:
User-added image

If the message appears while running the Verify Data Utility, the QBWin.log file will show the following:

DMEDLEditListElement.cpp (127) : CHECKPOINT: 6204: Tue Mar 19 14:24:07 Decryption error in [Record Field Name] for '[Error Displayed Name]': Failed. The decryption has failed.

The following are fields that may appear in the QBWin.log file:

Important:

  • Ensure you are on the latest release of QuickBooks.
  • It is recommended to create a backup before performing the following steps.
  • If you get this error while using QuickBooks or if the error displays in the QBWin.Log, do not run Rebuild. Perform the following steps instead.

Solution 1: Check for a damaged Admin User

  1. Log in to the company file as the QuickBooks Admin.
  2. From the Company menu, choose:
    • Pro/ Premier: Select Set up Users and Password and click Set Up Users.
    • Enterprise: Select Users and choose Set Up Users and Roles .
  3. Select the built in Admin user and click Edit User.
  4. Change the admin password to a temporary password (Example: TEMP123).
  5. Click Next and then Finish.
    • If QuickBooks crashes while encrypting your file, restore your backup and follow the next solution.
    • If the encryption process completes, try to do the QuickBooks process that triggers the initial error that you encountered. If you receive the same error, proceed to solution 2.

Solution 2: Manually edit the information

  1. Edit the account, customer, employee, or vendor referenced in the warning or QBWin.log.
  2. Delete the information in the field and make it blank (clear the field).
    • If the information in the field appears correct, make note of the information and then clear the field.
    • If there is no information in the field, highlight the field and then clear the field.
  3. Click OK.
  4. Go back and edit that same account, customer, employee, or vendor.
  5. Re-enter the correct information in the Field Name.
  6. Click OK.
  7. Repeat steps 1 through 6 for each name you see in the warning message or QBWin.log file.
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