You are setting up an account for Bank Feeds and you see this message:

An unexpected error occurred. The branding and profile servers could not be accessed. Click Cancel to discontinue setup and then retry setting up the account for online services again. Error message number: [OLSU-1011] If the problem persists, call QuickBooks Support and provide the error message number above.

This may happen if:

  • The Financial Institution Directory (FIDIR) is not updated to include information for your financial institution.
  • There is possible damage in your company data file.
  • You are in Register or Classic mode instead of Side-by-Side or Express mode.

Intuit recommends more than one solution for this issue. The first solution may solve your problem or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown.