Perform the solutions in this article if you are importing a .qbo file from an approved financial institution in QuickBooks for Mac and you get this message:

QuickBooks was not able to complete your request. Please contact your financial institution. (OL-222)


OL-222 error indicates that QuickBooks did not receive a valid response from the financial institution's server. A parsing error occurred in the server response. This is often caused by one or more characters in the .qbo file that are not compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.

This may also happen if the download (.qbo file) is formatted incorrectly and needs to be fixed by the Financial Institution.

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.