Perform the solutions in this article if you are importing a .qbo file from an approved financial institution in QuickBooks for Mac and you get this message:
QuickBooks was not able to complete your request. Please contact your financial institution. (OL-222)
OL-222 error indicates that QuickBooks did not receive a valid response from the financial institution's server. A parsing error occurred in the server response. This is often caused by one or more characters in the .qbo file that are not compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.
This may also happen if the download (.qbo file) is formatted incorrectly and needs to be fixed by the Financial Institution.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
- Go to the Update to the Latest Release web page.
- Make sure your product is selected. If not, go to the Change link (beside the current product's name) and choose your QuickBooks product and version.
- Select and follow the instructions for one of the update options:
- Update button to download the update file.
- Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
- Back up the QuickBooks company file.
- Import the .qbo file again.
Solution 2: Correct invalid formatting
An example of invalid characters would be "&". By simply editing the QBO file in Text Edit and removing all instances of this, it can allow QuickBooks to properly import the file.
If there are formatting issues, please contact the financial institution for assistance. The financial institution provides the QBO download, and they need to be made aware of this. QuickBooks follows a set of OFX guidelines set by the OFX Consortium. If a financial institution does not adhere to these guidelines, QuickBooks will not be able to import those QBO downloads.
Solution 3: Download a new FIDIR.txt file
Important: Make a backup of your company file before performing this solution. Note that QuickBooks needs to be closed while performing steps a-c.
- Hold the Control key and select the version of QuickBooks for Mac you are using to download the correct file. Choose Download Linked File As and save it to the Desktop.
- Move the old FIDIR.txt to the Trash and empty it.
FIDR # 1
- Press the Option key and from the Finder menu bar, select Go > Library.
- Browse the Download folder (Application Support/com.intuit.QuickBooks20XX/Downloads) after opening the users Library folder.
- Drag FIDIR.txt to the Trash.
- Empty the Trash.
FIDR # 2
- From the top menu bar, choose Go > Applications.
- Press the Control key then select QuickBooks 20XX.
- In the contextual menu, select Show Package Contents.
- In the new window that opens, double-click the Contents folder.
- Open the Resources folder.
- Find the “FIDIR.txt” file and drag it to the Trash.
- Empty the Trash.
- Copy and Paste the new FIDIR.txt file that you saved on the Desktop into both the Resources and Downloads folder in Step 2.
- Import the QBO file.