This article provides the basic troubleshooting steps necessary to identify and resolve most IDP issues.

To ensure you identify the cause of your issue and resolve it in the shortest time possible, please follow the steps and use the tools in the order provided below.

User-added image   The basic troubleshooting steps are:
  • Updating QuickBooks Desktop and Intuit Data Protect
  • Using the Intuit Data Protect Diagnostic Tool
  • Interpreting the issues and finding their fixes

Resolve Intuit Data Protect errors