When does it happen?

After May 31, 2017, access to add-on services will be discontinued for Canadian versions of QuickBooks Desktop 2014, including Pro, Premier, Premier Accountant, Enterprise Solutions, and Enterprise Accountant Edition.

Note: If you do not use any of the add-on services in QuickBooks Desktop 2014, your product will continue to work for you but you will not be able to subscribe to any add-on services that integrate with QuickBooks.

What service discontinuation means:

Your access to live support, online banking, online back-up, multi-currency updates and other services through QuickBooks Desktop 2014 software will be discontinued after May 31, 2017. Also, you will no longer receive product updates starting June 1, 2017. If you are using a product affected by service discontinuation and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks Desktop as soon as possible.

Products affected by service discontinuation after May 31, 2017, are listed in the table below.

Fully supported products Products for which services will be discontinued after
May 31, 2017

QuickBooks Desktop Pro and Premier 2017, 2016, 2015

QuickBooks Desktop Pro 2014
QuickBooks Desktop Premier 2014 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks Desktop Premier Accountant 2017, 2016, 2015

 QuickBooks Desktop Premier Accountant 2014

QuickBooks Enterprise Solutions 17, 16, 15

 QuickBooks Enterprise Solutions 14

QuickBooks Enterprise Solutions Accountant 17, 16, 15

 QuickBooks Enterprise Solutions Accountant 14

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

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