The Automated Password Reset Tool only works in QuickBooks Desktop for Windows. If you are using QuickBooks Desktop Mac and you need to reset your password, you simply have to answer the Security Question set up for the company file.

  1. On your QuickBooks login screen, click Forgot Password.
    login screen
  2. Answer your challenge question, then click OK.
    security question

NOTE: If you did not set up a security question or if this solution did not work, please contact technical support.