You may encounter this error when attempting to open or register QuickBooks Desktop Point of Sale.

This may be happening because:

  • The Point of Sale Entitlement folder contains damaged files.
  • An incorrect product code has been used to install QuickBooks Desktop Point of Sale.
  • You are not logged in to Windows as an administrator.

Note: Program Data is a hidden folder. If you're unable to find it, follow Display hidden files and folders or search for files using Windows.

Solution 1: Delete the contents of the entitlement client folder

  1. Using Windows Explorer, navigate to: C:\Program Data\Intuit\Entitlement Client\v8.
  2. Press the CTRL+A on your keyboard to select all the files in the folder, then press Delete.
  3. Select Yes to confirm the action.
  4. Relaunch QuickBooks Desktop Point of Sale and re-register the application.

If the issue is not resolved, call 800-316-1068 to verify the correct validation code is being used.

Solution 2: Rename the WSActivity file

  1. Using Windows Explorer, navigate to: C:\Program Data\Intuit\QuickBooks Point of Sale XX\Ini
  2. Right-click WSActivity and select Rename.
  3. Enter OLDWSActivity and click anywhere to save.
  4. Close the window then delete the entitlement again.
  5. Relaunch QuickBooks Desktop Point of Sale.

Solution 3: Perform a clean re-install for QuickBooks Desktop Point of Sale

If the above solutions did not resolve the issue, perform clean reinstall.

SLN40328