When you change your emailing preferences in QuickBooks (Edit > Preferences > Send Forms > My Preferences), Outlook is not showing as an option. This may be caused by any of the following:

  • You are using an older Click-to-Run version of Microsoft Office, such as 2010.

    Microsoft Office Click-to-Run (CTR) is a way of delivering and updating Microsoft Office to broadband customers using Microsoft virtualizing and streaming technologies. Older Click-to-Run versions of Microsoft Office do not support some integration options for programs like QuickBooks Desktop. For best compatibility, make sure you are using a current version of QuickBooks Desktop and Office Click-to-Run 2016.

  • Your profile is not set up in Microsoft Outlook.
  • Outlook is not the default email program.
  • Outlook is not selected as the preferred email program in Internet Explorer.
  • Your QuickBooks is hosted on the Cloud and your service provider does not have Office installed as a hosted application.
There are several solutions for this issue. For best results, perform the solutions in the order shown.

Fix missing Outlook in Send Forms Preferences

Before proceeding, make sure you're on the latest version of QuickBooks.

Notes for Mozilla Thunderbird:
  • Mozilla Thunderbird is only supported in QuickBooks 2017 and later. Alternate email options are available through Web mail. Please see: Set up your email service in QuickBooks Desktop for more information.
  • If you're attempting to use Mozilla Thunderbird instead of Outlook in QuickBooks 2012 - 2014 and do not see it as an email option, please uninstall Thunderbird, uninstall QuickBooks, reinstall Thunderbird, and then reinstall QuickBooks.