When you choose Edit > Preferences > Send Forms > My Preferences, you don't see Outlook as an option for emailing from QuickBooks Desktop.

There are several situations that may prevent you from choosing Outlook:

  • You are using an older Click-to-Run version of Microsoft Office, such as 2010
  • Your profile is not set up in Microsoft Outlook
  • Outlook is not the default email program
  • Outlook selected as the preferred email program in Internet Explorer
  • Your QuickBooks is hosted on the Cloud and your service provider does not have Office installed as a hosted application
Warning: Microsoft Office Click-to-Run (CTR) is a way of delivering and updating Microsoft Office to broadband customers using Microsoft virtualizing and streaming technologies. Older Click-to-Run versions of Microsoft Office do not support some integration options for programs like QuickBooks Desktop. For best compatibility, make sure you are using a current version of QuickBooks Desktop and Office Click-to-Run 2016.

Fix missing Outlook in Send Forms Preferences

There are several solutions for this issue. The fist solution may resolve your problem or you may need to skip or try them all to resolve the issue. For best results, perform the solutions in the order shown.

Important:

  • Make sure you're on the latest update for your version of QuickBooks and have applied all Critical Fixes before you begin.
  • If you are sure that Outlook is already set up as your default email program and is supported by your version of QuickBooks, skip to solution 5.

Notes for Mozilla Thunderbird:
  • Mozilla Thunderbird is only supported in QuickBooks 2017 and later. Alternate email options are available through Web mail. Please see: Set up your email service in QuickBooks Desktop for more information.
  • If you're attempting to use Mozilla Thunderbird instead of Outlook in QuickBooks 2012 - 2014 and do not see it as an email option, please uninstall Thunderbird, uninstall QuickBooks, reinstall Thunderbird, and then reinstall QuickBooks.
SLN40771