A number of issues can cause QuickBooks Desktop to show this error message. Among them are:
- Another program that QuickBooks Desktop is trying to work with is waiting for a response from you.
- Windows Update is running in the background.
- QuickBooks Desktop or some of its components did not completely shut down last time you closed it.
- Multiple computers are setup to host the QuickBooks Desktop company file.
- A firewall or other security software is blocking QuickBooks Desktop updates.
- A conflict occurs between the QuickBooks update manager and another program on the computer.
- A Conflict with Intuit ProSeries (US) or Profile (Canada) may cause a conflict.
- Your network does not have sufficient resources to run QuickBooks Desktop.
Resolve Server Busy error
Check your network resources. If you still receive the error message, proceed with the following steps.
- Close QuickBooks Desktop if it is open.
Close other open programs
- If you must have a program open, make sure that there are no dialog boxes open in that program. (For example, Microsoft Word may have a dialog box open that is asking you to save a document. This is one reason the Server Busy message can appear.)
- The following programs have caused this error: Norton, Google Desktop, Windows Defender, Vista Security, Pivot Software Control.
- If you try using Selective Startup in Windows, you should stop IntuitFCS.
- Webroot Spy Sweeper can cause this message. Temporarily disable Spy Sweeper, or run it in Gamer mode while using QuickBooks Desktop. For more information, refer them to the Webroot Spy Sweeper User Guide .
Check the system tray on your Windows task bar to see if Windows is installing an update.If Windows updates are installing or need to be installed, let them finish and restart the computer as directed by Windows. If no update is running, proceed with the next step.
Close all QuickBooks Desktop Components and re-open QuickBooks Desktop
- Close your data file and exit QuickBooks Desktop.
- Right-click the Windows task bar and select Task Manager.
- Click the Processes tab.
- End any of the following QB-related processes if they are listed. (Select each process and then click End Process.)
axlbridge.exe qbdagent.exe qbpsevnt12r.exe mrtmngr.exe qbpsevnt17r.exe qbpsevnt11r.exe QBW32.exe qbpsevnt16r.exe qbpsevnt10r.exe QBHelp.exe qbpsevnt15r.exe qbpsevnt09r.exe qbdagent2001.exe qbpsevnt14r.exe qbpsevnt08r.exe qbdagent2002.exe qbpsevnt13r.exe qbupdate.exe support.exe
- Start QuickBooks Desktop and open your data file. If the error persists close QuickBooks Desktop and continue with the next step.
Remove QuickBooks Update Agent from the Startup folder from the computer displaying the "Server busy" message:
- Click the Windows Start button and choose All Programs > Startup.
- Right-click QuickBooks Update Agent, choose Delete, and then click Delete Shortcut.
- Turn off shared updates in QuickBooks Desktop:
- Go to the Help menu and click Update QuickBooks.
- Click the Options tab.
- For the Share Download option, click No.
- Click Close.
- If the issue persists, continue with the steps below:
- Run Reboot.bat.
- If the error still occurs, Repair QuickBooks in Windows 8, 7, Vista, and XP.
- If the message persists, run Reinstall using a clean install of QuickBooks.
If Intuit ProSeries is installed on the computer (applies to US only)
- Per Step 4 above, check the Windows Task Manager for qbpsevntXXr.exe (wherein XX is the year of the Intuit ProSeries software).
- Note the year of the executable, the XX in the file name.
- Open Windows Explorer.
- Locate the Intuit ProSeries folder for that year. This is usually C:\ProWinXX (the XX being the year of the Intuit ProSeries).
- Open the ProWinXX folder.
- Open the 32bit folder.
- Locate the qbpsevntXXr.exe.
- Right Click the qbpsevntXXr.exe and select Rename.
- Add ".old" to the end of the file name qbpsevnt12r.exe.old for example.
- Close Windows Explorer.
If the above steps did not resolve your issue, try the following actions with the guidance of an IT professional:
- Boot Windows to SafeMode with Networking, starting QuickBooks Desktop and then restarting Windows to Normal Mode will often resolve the issue.
- Attempt to run QuickBooks Desktop and perform the action causing the error in Windows Selective Startup and then Windows Safe Mode.
- If you are running QuickBooks Desktop on a network, restart your computer, and then reconnect your computer to all mapped drives.
- Find out if backup or mirroring software is running on the server or network. If so, it may be actively scanning the hard drive, blocking access to QuickBooks Desktop files and causing this error. Test this by temporarily disabling the software to see if the QuickBooks Desktop issue recurs. If it doesn't, there is a conflict with the scanning software that must be resolved with help from your system or network administrator (if you have one), the vendor from whom they purchased the software or hardware, the manufacturer's or software developer's Web site, or a local computer consultant.
- If there is security software installed on the server machine, it may be scanning new and updated files in the background and therefore locking up the template file. To prevent this, either disable the security software or add .DOC files to the exception list. Please see your security software's documentation for steps on how to do this.