When downloading or importing a .QBO file from a supported financial institution, an error message occurs (OL-222) or nothing happens.

  • Error: OL-222
  • "An error occurred while processing your online banking data."
  • "Your data was not imported in to QuickBooks."
  • "QuickBooks is unable to verify the Financial Institution information for this download."
  • No error

Possible reasons

Web Connect import issues may occur if:

  • The qbo file provided by your financial institution contains an invalid information or formatting. QuickBooks cannot read the data from your Web connect (.qbo) file.
  • Your financial institution does not support import into QuickBooks (fi.intuit.com).
  • You're trying to import a .qbo file in to an older version of QuickBooks that no longer supports the online banking service.
  • Your import file is not the correct file type. (.QFX, .IIF, .CSV, etc.)
  • You are not on a supported version of QuickBooks Desktop

Steps to resolve Webconnect issues

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.


  • Always back up the QuickBooks company file prior to any import.
  • Ensure you are using a supported version of QuickBooks and Internet Explorer to prevent any issues when importing web connect files.
  • As a standard troubleshooting step, switch to Register (Classic) mode to perform the same action (applies to US only). If you get the same results, proceed to Solution 1.
    1. From the Edit menu, go to Preferences.
    2. On the left pane, choose Checking then go to the Company Preferences tab.
    3. In the Bank Feeds section, click the Classic Mode (Register Mode) radio button.
    4. Click OK.

Identity Confirmation Request

IMPORTANT: This may be required after installing a new version of QuickBooks or an update to your current version.

Most banks require identity confirmation prior to accessing data from PFM (Personal Financial Management) software. To satisfy the bank security requirement, log in to your account outside of QuickBooks and check your Message Center or Notifications inbox for details. If needed, contact your bank directly for instructions.