Troubleshoot online banking in QuickBooks if, when attempting to perform online activities such as sending bill payments or downloading transactions on the Bank Feeds Center, you encounter the following error:

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The error message might also contain an error code such as [OL-200], [OL-202], [OL-206], or [OL-226]

This error is due to connection interruption (system crash, power outage, firewall problem, damaged online vendor payee, or a bill payment partially received by bank) that occurred in the last online banking session.

Important: Before troubleshooting online checks or bill payments that are stuck, please contact your financial institution first to avoid accidental re-process of previously-sent payments or missed payments. Verify the status of the last transactions sent and the ones that remain in the queue. Knowing this information will help you in making informed decisions following error recovery.

  • To resolve the error, a "forced" send/receive or delete of an online payment may be required. Intuit recommends several solutions for this error. For best results, follow the solutions in the order presented.
  • If you have more than one account activated for online banking, at the same financial institution, be sure to only sync one account at a time to help isolate the problem account.
  • Make sure to back up the QuickBooks company file.

If online checks or bill payments appear in the Items to Send for the problem account

Note: In some cases it may be necessary to switch to register (classic) mode to successfully clear the transaction.

  1. Uncheck all online checks and bill payments to be sent.

    Register or Classic mode:

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    Side-by-Side or Express mode:

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  2. If more than one payment is listed, select and send each payment individually until the damaged transaction is identified.
  3. When you've identified the stuck online payment, proceed to clear stuck online transactions.
 

If NO online checks or bill payments appear in the Items to Send for the problem account

Press and hold the Ctrl key through the entire Online Banking connection, except when typing. Refer to the instructions for clearing stuck transactions.

If the problem persists, open the connlog.txt file, located in the same folder as your company file, to view connection messages. See Collect Bank Feeds log files for detailed instructions.

 

Clear stuck online transactions

Press and hold the Ctrl key through the entire Online Banking connection process, except when typing. When going online (Send/Receive, Sync Accounts, etc.) the steps will vary depending on the message received.

Note that it may be necessary to go through this process several times on the same transaction before it will clear.

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