After clicking the QuickBooks Desktop or company file icon, the program does not start or just partially appears. A number of issues can prevent QuickBooks from opening. In some cases, rebooting your computer will resolve this issue.

Quick tip

Opening QuickBooks Desktop multiple times (double-clicking repeatedly) can prevent it from opening successfully. Be sure to allow sufficient time for QuickBooks to load before continuing.


Solution 1: Close the QBW32.exe process

Sometimes the process for QuickBooks that runs in the background gets stuck, ending it, then re-opening QuickBooks can solve that.

  1. Right-click the Windows task bar and select Start Task Manager.
  2. Click the Processes tab and click the Image Name header to sort the processes alphabetically.
  3. Locate and select QBW32.EXE and click End Process.


Solution 2: Suppress the QuickBooks Desktop application

Incase there is damage with your company file, first you need to make sure the QuickBooks program itself is working. QuickBooks may be trying to open your previous company, so it is important to isolate if the program is working or your company file.

  1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key and select Open.
    Important: Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gave you an error.
  2. Open the company file.


Solution 3: Restart you computer

If all else fails, sometimes just restarting your computer can solve issues with QuickBooks opening.

By restarting your computer, this will bring the system up from the scratch and swipes away the current state of the software. Try to open your QuickBooks after restarting your computer.


Solution 4: Run the QBInstall Tool

Download and run the QuickBooks Install Diagnostic Tool (QBInstall Tool) to fix a wide variety of errors that you may receive when opening QuickBooks Desktop. 

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
    Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.


Solution 5: Repair your QuickBooks Desktop Installation

By running a repair on your QuickBooks installation, you are replacing all damaged installation files of QuickBooks Desktop.


Solution 6: Perform a Clean Installation of QuickBooks Desktop.

If all else fails, uninstalling and reinstalling the product can help.
Clean installation is reinstalling all the installation files in a brand new folders but still in the same default folder location. This process will not remove your company files.