While attempting to connect to or download from your bank you receive either of the following messages:

  • QuickBooks was not able to bring all of your transaction information up to date. The server may be currently unavailable, or your account information may not be correct. Please try again later. [OL-393]
  • An error has occurred. If the problem continues, call customer service for your financial institution. [OL-301]

This may happen if:

  • An online account is not set up properly in QuickBooks Desktop or at the bank:
    • The account has been changed or is not activated for this service at the bank. (Example: Bill Pay Service).
    • The username or password is incorrect.
    • An inactive account (at the bank) may still be enabled for online access in QuickBooks causing the connection request to fail.
  • The bank is waiting for identity confirmation.
  • The bank server is not responding due to server maintenance.
  • The Quickbooks Desktop company file may be damaged.

Recommended steps for resolving OL 301 or 393


Identity Confirmation Request

IMPORTANT: This may be required after installing a new version of QuickBooks or an update to your current version.

Most banks require identity confirmation prior to accessing data from PFM (Personal Financial Management) software. To satisfy the bank security requirement, log in to your account outside of QuickBooks and check your Message Center or Notifications inbox for details. If needed, contact your bank directly for instructions.


Make sure to Back up the QuickBooks company file before performing the following steps.

For additional information and help on other OL and OLSU erroers, see Troubleshoot Bank Feeds issues and errors, including OL and OLSU errors.

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