The QuickBooks File Doctor has been integrated into QuickBooks 2015 and later. This is called the Internal QuickBooks File Doctor. You can use it to resolve -6000 errors and/or data damage preventing your company file from opening.

When to use the internal File Doctor

  • If you are getting an error opening your company file in Multi-User Mode over the network such as error H202, H303, H101, or H505, you may need to run the external version of File Doctor, as well as perform other networking solutions. Please see Error H101, H202, H303, or H505 when opening your company file for a detailed guide.
  • If you are having problems with the program (QuickBooks not opening, unable to install, etc.) you should first run the QuickBooks Component Repair Tool, to rule out program or Windows issues. See: Fix Microsoft .NET Framework, MSXML, and C++ issues using the QuickBooks Install Diagnostic Tool to use the tool.
  • If you suspect that data damage is preventing your company file from opening, or you are receiving a -6000 series error message when opening your file, you will need to run the Internal QuickBooks File Doctor below.

Use the built-in QuickBooks File Doctor

Some types of errors in QuickBooks will automatically initiate the Internal QuickBooks File Doctor. In these cases, you will see a blue Start button. Simply click the Start button and it will automatically run the Internal QuickBooks File Doctor. When this happens, you can start at Step 4 below.

Note: You need to log in as a Windows user with Admin rights in order to run the built-in File Doctor.

  1. Open QuickBooks to the No Company Open window. Do not log in to the file.
  2. In the upper left, select File > Utilities > Repair File and Network Problems.
  3. A pop up window opens. Click OK. QuickBooks File Doctor will re-launch with Admin rights.
  4. Click Yes to the Windows UAC prompt.
  5. Click the green wrench icon to open the built-in File Doctor.
  6. Click Continue.
  7. When prompted to log in to your file, enter the QuickBooks Admin username and password, and then click Next.
    Note: File Doctor will begin repairing your file. Please wait until prompted with next steps.
  8. Choose your Advanced Settings. Ensure File Diagnosis only is selected.
  9. Click Next.
  10. After the diagnosis completes, open your file again and see if the issue is resolved.
IMPORTANT: If the issue remains unresolved or you are prompted to run the internal File Doctor again when opening your file, please contact QuickBooks Technical Support. HOW21534