When to use the internal File Doctor
Compatibility and system requirements
- For H202 errors (networking), please use the external version of the QuickBooks File Doctor. See: QuickBooks File Doctor: Fix your company file or network (US, CA, and UK).
- Works for US, CA, and UK versions of QuickBooks
- File and data repair: QuickBooks does not need to be installed on your computer.
- Network diagnosis and repair: QuickBooks must be installed on the computer running the Internal File Doctor.
- The internal QBFD Tool supports: Win 10, Win 8, Win 7, Server 2003-2012
- If .NET frame work 2.0 is not installed on your system, QBFD will install it along with the diagnostic tool.
Limits of using QuickBooks File Doctor
- You must be logged in as Administrator to run network diagnosis.
- You must be connected to the internet to upload the file for manual repair (data damage only QBFD cannot repair).
- Only run the QuickBooks File Doctor if you cannot open the file. If you can open the file and work inside it, do not run QuickBooks File Doctor.
- Your company file must be smaller than 2 GB to upload through the QuickBooks File Doctor.
- You can resume the download while the tool is still open. However, if the tool is closed, the upload will start again.
- If Windows User Account Control is turned ON, the tool will be re-launched with elevated administrator privileges.
- Network Diagnose and Repair functionality may not work properly if multiple QuickBooks versions are installed on your computer. Currently, network fixes only work on the latest version of QuickBooks you have installed, and not the Database Manager-only version.
- The File Doctor works on .qbw or .qba files only.
- File repair and Network diagnosis is on by default.
- Use the Advanced Settings button to run file only or network only diagnostics.
Use the built-in QuickBooks File DoctorSome types of errors in QuickBooks will automatically initiate the Internal QuickBooks File Doctor. In these cases, you will see a blue Start button. Simply click the Start button and it will automatically run the Internal QuickBooks File Doctor. When this happens, you can start at Step 4 below.
Note: You need to log in as a Windows user with Admin rights in order to run the built-in File Doctor.
- Open QuickBooks to the No Company Open window. Do not log in to the file.
- In the upper left, select File > Utilities > Repair File and Network Problems.
- A pop up window opens. Click OK. QuickBooks File Doctor will re-launch with Admin rights.
- Click Yes to the Windows UAC prompt.
- Click the green wrench icon to open the built-in File Doctor.
- Click Continue.
- When prompted to log in to your file, enter the QuickBooks Admin username and password, and then click Next.
Note: File Doctor will begin repairing your file. Please wait until prompted with next steps.
- Choose your Advanced Settings. Ensure File Diagnosis only is selected.
- Click Next.
- After the diagnosis completes, open your file again and see if the issue is resolved.