When a QuickBooks Desktop function is damaged or when a simple reinstall does not correct an issue, you may need to uninstall QuickBooks Desktop, rename installation files left behind, and then reinstall the program. This process is called a Clean Install or Clean Uninstall.

Be sure to have your QuickBooks Desktop download file or your installation CD and license numbers available before uninstalling QuickBooks Desktop.

Step 1: Uninstall QuickBooks Desktop

  1. On your keyboard, press Windows+R to open the Run command.
  2. Type in Control Panel and click OK.
  3. Click Uninstall Program.
  4. In the list of programs, select QuickBooks and click Uninstall/Change.
  5. Follow the prompts to complete the process.
    Important: If you get an error message and are unable to uninstall QuickBooks, you will need to contact a qualified IT professional or Microsoft as this indicates there is a problem/corruption with your Windows Operating system (which is not an Intuit product).

Step 2: Rename the Installation folders

You have the option to use QuickBooks Clean Install Tool to rename the folders for you. If you do not want to run this tool, you can manually rename the QuickBooks installation folders.

Step 3: Reinstall QuickBooks Desktop