If you suspect data issues with your company file, you can follow the steps provided below for both Windows and Mac to resolve minor data problems.

 
Note: Make sure to run the Rebuild and Verify Data utilities on the computer where the company file is stored.

Step 1: Run the Rebuild Data utility

  1. Go to the File menu, then select Utilities > Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the prompts to save a backup.
    Note: Your computer may display QuickBooks is not responding. However, as long as you can see your mouse cursor move, Rebuild is still ongoing. Wait for it to complete.
  3. Select OK when you see Rebuild has completed.

Step 2: Run the Verify Data utility

  1. Go to the File menu, then select Utilities > Verify Data.
  2. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.
  3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Select Close, then perform the steps below.
    Important: Continue with the following steps if you are comfortable reviewing the QBWin.log or the QuickBooks.log file. Otherwise, you may contact support for additional help.
    1. Find QBWin.log or QuickBooks.log files.
      Note: If you are working with a support agent, go to the Tech Help window (press F2, then F3 on your keyboard). Go to the Open File tab, highlight the log file, then select Send log files to Intuit support. This will send the file to a repository that will enable the support agent to view your log files.
    2. Check the log file.
    • For Windows: Search (press Ctrl+F on your keyboard) for BEGIN VERIFY, then locate the most recent file (logs are in date order with the latest at the bottom).
    • For Mac: Scroll all the way to the bottom for the most recent Verify information
    1. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop or search it in the QuickBooks Learn & Support site.
      Note: Errors within both log files might not be exactly the same but are presented in the same format.

Additional Data Damage Troubleshooting for Mac

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