Basic data damage troubleshooting is the same for QuickBooks Desktop for Windows and for Mac. These solutions will help you resolve minor data issues with your company file.

Rebuild and verify data

Before you begin, please keep in mind:

  • Run the Rebuild and Verify Utilities on the same computer  where the actual company file is stored.
  • The Rebuild Utility will create a backup of your file. You can save the backup anywhere but please ensure that you take note of the location of the file.

Step 1: Run the Rebuild Utility.

  1. From the File menu, click Utilities > Rebuild Data.
  2. Click OK if you receive a prompt to backup your company file.
    Note: Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor move, Rebuild is still ongoing. Wait for it to complete.
  3. Click OK when you get the message Rebuild has completed and proceed with the next step.

Step 2: Run the Verify Utility.

  1. From the File menu, click Utilities > Verify Data.
  2. Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
  3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Please click Close. Instead, perform the following:
    Important: Continue with the following steps if you are comfortable reviewing the QBWin.log or the QuickBooks.log file. Otherwise, you may contact support for additional help.
    1. Find QBWin.log or QuickBooks.log files.
      If you are working with a support agent, from the Tech Help window, click Send log files to Intuit Support. This will send the file to a repository that will enable the support agent to view your log files.
    2. For Windows: Search (Ctrl + F) for "BEGIN VERIFY" and locate the most recent file (logs are in date order with latest at the bottom).
      For Mac: Scroll all the way to the bottom for the most recent Verify information
    3. Find the line that contains the LVL_ERROR, search it on QuickBooks Learn & Support. You may also see Data Damage Top LVL errors Library.
      Note: Errors within both log files might not be exactly the same but are presented in the same format.
    4. Follow the steps to resolve the issue.

Additional Data Damage Troubleshooting for Mac