Before you begin troubleshooting, please keep in mind:
- Run the Rebuild and Verify Utilities on the same computer where the actual company file is stored.
- The Rebuild Utility will create a backup of your file. You can save the backup anywhere but please ensure that you take note of the location of the file.
Step 1: Run the Rebuild Utility
- From the File menu, click Utilities > Rebuild Data.
- Click OK if you receive a prompt to backup your company file.
Note: Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor move, Rebuild is still ongoing. Wait for it to complete.
- Click OK when you get the message Rebuild has completed and proceed with the next step.
Step 2: Run the Verify Utility
- From the File menu, click Utilities > Verify Data.
- Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
- If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Please click Close. Instead, perform the following:
Important: Continue with the following steps if you are comfortable reviewing the QBWIN.log file. Otherwise, you may contact support for additional help.
Find QBWIN.log or QuickBooks.log files.
Note: If you are working with a support agent, from the Tech Help window, click Send log files to Intuit Support. This will send the file to a repository that will enable the support agent to view your log files.
- With the file open, search (Ctrl+F) for BEGIN VERIFY and locate the most recent file (logs are in date order with latest at the bottom).
- Find the line that contains the LVL_ERROR, copy and paste to QuickBooks Help. You may also see Data Damage Top LVL errors Library.
- Follow the steps to resolve the issue.
- Find QBWIN.log or QuickBooks.log files.