Before you begin troubleshooting, please keep in mind:

  • Run the Rebuild and Verify Utilities on the same computer where the actual company file is stored.
  • The Rebuild Utility will create a backup of your file. You can save the backup anywhere but please ensure that you take note of the location of the file.

Step 1: Run the Rebuild Utility

  1. From the File menu, click Utilities > Rebuild Data.
  2. Click OK if you receive a prompt to backup your company file.
    Note: Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor move, Rebuild is still ongoing. Wait for it to complete.
  3. Click OK when you get the message Rebuild has completed and proceed with the next step.

Step 2: Run the Verify Utility

  1. From the File menu, click Utilities > Verify Data.
  2. Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
  3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Please click Close. Instead, perform the following:
    Important: Continue with the following steps if you are comfortable reviewing the QBWIN.log file. Otherwise, you may contact support for additional help.
    1. Find QBWIN.log or QuickBooks.log files.
      Note: If you are working with a support agent, from the Tech Help window, click Send log files to Intuit Support. This will send the file to a repository that will enable the support agent to view your log files.
    2. With the file open, search (Ctrl+F) for BEGIN VERIFY and locate the most recent file (logs are in date order with latest at the bottom).
    3. Find the line that contains the LVL_ERROR, copy and paste to QuickBooks Help. You may also see Data Damage Top LVL errors Library.
    4. Follow the steps to resolve the issue.