Common setup and connection errors include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-221, OL-231, OL-232 and OL-249. OL-301, OL-332, OL334, OL-392 and OL-393.

You may receive an OL or OLSU error (or no error code at all) when setting up an account for online services or when attempting to download or view transactions.

These errors may be caused by one of the following:

  • A problem at your bank (sometimes referred to as your financial institution or FI).
    • They may have made changes to their service offerings, Web Connect or Direct Connect.
    • They may have made changes to their name (bank merger) that require you to refresh it in QuickBooks.
    • You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
    • Their servers may be down.
  • A problem with your Internet connection.
  • A problem with one or more accounts in your company file.
  • A problem with the download or import format.
  • A discontinued version of Windows or QuickBooks.

This article will guide you through the basic troubleshooting steps to help isolate the cause of the problem and possibly resolve it.

Start here

Steps to resolve issues when downloading or importing transactions

Identity Confirmation Request

IMPORTANT: This may be required after installing a new version of QuickBooks or an update to your current version.

Most banks require identity confirmation prior to accessing data from PFM (Personal Financial Management) software. To satisfy the bank security requirement, log in to your account outside of QuickBooks and check your Message Center or Notifications inbox for details. If needed, contact your bank directly for instructions.