Common setup and connection errors include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-231, OL-232 and OL-249. OL-301, OL-332, OL334, OL-392 and OL-393.

You may receive an OL or OLSU error (or no error code at all) when setting up an account for online services or when attempting to download or view transactions.

These errors may be caused by one of the following:

  • A problem at your bank (sometimes referred to as your financial institution or FI).
    • Their servers may be down.
    • They may have made changes to their name that require you to update it in QuickBooks.
    • They may have made changes regarding whether they allow either Web Connect or Direct Connect.
    • You may have an Inactive Bank Account set up for Online Banking.
  • A problem with your Internet connection.
  • A problem with one or more accounts in your company file.
  • A problem with the download or import format.
  • A discontinued version of Windows or QuickBooks.

This article will guide you through the basic troubleshooting steps to help isolate the cause of the problem and possibly resolve it.

Start here

Steps to resolve issues when downloading or importing Bank Feeds transactions

Identity Confirmation Request

Customers may not be able to access their account from any PFM (Personal Financial Management) software until their identity is confirmed.

Some banks require additional identity confirmation or authentication before allowing banking access via third-party software. To satisfy the bank security requirement, log in to your account outside of QuickBooks and check your Message Center or Notifications inbox for details. If needed, contact your
bank directly for instructions.